Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

This Senior Customer Engineer role is one of the key pieces of the OneTrust architecture. After the sales process, Implementation consultants are the key to implementing the solution, deploying our technology and driving adoption. The role specifically covers the Data Discovery product within OneTrust so requires employees to have a strong technical and consultative background and acumen for all things data. This role is extremely important as it’s the bridge between OneTrust and the customer and also internally, being able to identify gaps in the product which might help the business grow. 

Your Mission

  • Partner with clients to understand their data architecture and business objectives  
  • Utilize the OneTrust technology to discover and classify structured and un-structured data across a variety of systems both Cloud and on-premise  
  • Implement the solution working with a variety of different data sources and types in different hosting locations
  • Consultancy skills; devising success criteria and a joint collaborative delivery approach with customers. Partner with Solutions Engineers and the Customer to write statements of works
  • Ability to demo various scenarios and use-cases of the product as well as the ability to answer questions both verbal and written.  
  • Ability to prioritize issues and respond quickly to pressing customer needs
  • Support clients throughout the whole implementation process, start to end, ensuring they receive an exceptional service  
  • You're the light to the company, your actions are how OneTrust will be perceived  
  • Have the ability to work closely with the product team to build out ideas and concepts that are highlighted during implementations  
  • Becoming a subject matter expert to specific modules and helping other junior colleagues, or supporting your team members who may be new to the OneTrust platform   

You Are

  • Tech savvy, interested in different frameworks  
  • Able to problem solve  
  • Driven by Customer Success  
  • Able to communicate with stakeholders and clearly and efficiently take information from the client and translate it to the relevant teams  
  • Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment  

Your Experience Includes

  • BA/BSc in Computer Science, Engineering, Maths or related subject   
  • 5+years of relevant experience across software development, professional services, solution engineering, technical consulting; with expertise in architecting, supporting and/or rolling out new technology and solution initiatives   
  • Proven ability to engage across functional teams (Professional Services, Support and Product Management) 
  • Proven end-to-end Implementation experience  
  • Experience in de-escalating tough situations to achieve a favorable outcome  
  • Excellent communication skills (written and verbal), including the ability to chair meetings or host webinars  
  • Strategic thinking, problem-solving and decision-making capabilities   
  • Strong technical experience  
  • Working knowledge of system integrations including connection types, authentication, and general transformation practices. 
  • Working knowledge of containerization, orchestration and related infrastructures such as Docker, Kubernetes, OpenShift  
  • Knowledge/scripting skills - preferably Bash and Python, Ansible, Linux, firewall, ports  
  • Basic Knowledge of relational databases such as MySQL   
  • Debugging skills of the complex environment   
  • Understanding high-level concepts of distributed systems  
  • Exposure to data and the Big Data world  
  • Knowledge of public cloud infrastructure such as AWS, Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets)  
  • Linux and Windows Administration skills  
  • Effective customer-facing communication and relationship building skills. Proven success in and genuine enthusiasm for working directly with customers   
  • Ability to build relationships across stakeholders in marketing, sales, and engineering  

Extra Awesome

  • CIPP/E or CIPM certified  
  • AWS/Azure Certifications 
  • Linux certifications 
  • Networking certifications

Videos to Learn More

  • Tune in to a recent virtual panel we held with 4 employees from our Professional Services team to learn what it’s like to be in their shoes.
  • Watch here to learn more about our hiring process, interview tips, and OneTrust culture from our Recruiters.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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