Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

The Technical Account Manager role is very important as it’s a billable function to the customer, so they are paying to have an expert manage their whole account. This means that our TAMs must be SME’s in the complete OneTrust platform, the customer and privacy so they’ll be able to deliver demos of the OneTrust modules to a strong standard and be able to show the customer their planned journey throughout the whole product lifecycle. They will also typically meet weekly with key customer stakeholders and superusers to provide any needed assistance, evaluate project progress, and share information about industry best practices. 

Your Mission

  • Providing customers value for their investment in OneTrust  
  • Building strong relationships throughout the customer up to C-Level 
  • Creating product roadmaps for your customers to show them their planned journey throughout the whole product lifecycle 
  • Taking full ownership of your clients, meeting them on a regular basis, providing monthly reports to evaluate their progress and track how they’re doing against their targets 

You Are

  • Have fantastic communication and presentation skills 
  • Able to manage multiple accounts simultaneously 
  • Hard working, determined 
  • Used to working at a very fast pace 
  • Able to take information and process it very quickly 
  • Must be independent and a fast learner but also be a big team player 
  • Having a good tech awareness  
  • Ability to problem solve 
  • Consultative approach 

Your Experience Includes

  • 1-3 years of relevant experience across software development, professional services, solution engineering, technical consulting; with expertise in architecting, supporting and/or rolling out new technology and solution initiatives  
  • Effective customer-facing communication and relationship building skills. Proven success in and genuine enthusiasm for working directly with customers 
  • Practical experience in troubleshooting software and web services 
  • Strong Technical Experience 
  • API’s – have a strong knowledge, being able to integrate 
  • Cookies – expert knowledge in cookies and ideally have implemented them across multiple different clients 
  • SSO – extensive knowledge 
  • Excellent verbal and written communication skills, including the ability to chair meetings or host webinars 

Extra Awesome

  • Previous experience working within a Technical Account Manager function on a SaaS platform/product 
  • Strong technical experience, including the integration of API’s 
  • Good knowledge and previous experience working with SSO 

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

 

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Equality and Diversity Monitoring Form

OneTrust is committed to ensuring that all job applicants and members of staff are treated equally and encouraging diversity amongst the workforce. Is it important that we monitor and analyse diversity information so that we can ensure that our recruitment practices are fair, transparent and promote equality of opportunity. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Your participation will help us ensure we design and use policies and processes that attract and retain a diverse and talented workforce.

Any information you provide:

  • Will be kept securely, anonymously and aggregated
  • Will not influence the assessment of your application, the form will be separated from your application on receipt and will not be seen by anyone directly involved in the recruitment process

We would appreciate your cooperation in completing these questions and providing us accurate data to help us ensure equality of opportunity for all. The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you.

All questions are optional. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be. All information supplied will be treated in the strictest confidence. It will not be placed on your personnel file. 

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