Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust.

The Challenge

OneTrust’s Application Support Engineers are…  

  • The front line of our organisation, interacting with customers every day  
  • Supporting a huge range of clients, including half of the Fortune 500  
  • Troubleshooting mission-critical issues across a broad range of OneTrust technologies  
  • Key to OneTrust's customer retention and growth  
  • Building a deep knowledge of the OneTrust platform   

Your Mission

  • Provide consistently awesome multi-channel customer service to OneTrust’s live customers  
  • Actively and accurately manage and drive to resolution a varied workload of customer support cases  
  • Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions  
  • Develop and maintain deep knowledge of the OneTrust platform, web and mobile technologies, and the privacy industry, including CIPP/E / CIPM certifications  
  • Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements  
  • Work independently to manage your time and commitments while meeting agreed performance levels   

You Are

  • Eager to learn and quick to pick up new skills  
  • Able to work independently while still contributing to a team  
  • Excited to find creative solutions to complex customer problems  
  • Able to manage and prioritise a varied workload while meeting SLAs and deadlines  
  • Focused on quality and attention to detail  
  • Dedicated to providing a great experience and able to build a rapport with customers  

Your Experience Includes

  • Degree, higher education qualification or 1-5 years' work experience in a similar role 
  • 1-3 years relevant experience in a similar role
  • Ability to learn rapidly, adapt, and master the OneTrust Privacy platform
  • Complex problem-solving skills
  • Ability to diagnose and address application issues
  • Experience working with complex, web-based software suites
  • Ability to effectively communicate complex information in accessible language
  • Knowledge of browser technology and using web-based applications
  • Working knowledge of development processes, different operating systems, different browsers, and different programming languages.
  • Experience using support ticketing tools such as Salesforce would be advantageous
  • Practical experience in troubleshooting software & web services 

Extra Awesome

  • Familiarity with web technologies (JavaScript, HTML, CSS, API’s)
  • Back-end experience
  • Single Sign-On (SSO) skills 
  • Privacy industry experience, or CIPP/E / CIPM certified 
  • Language skills (French, German, Spanish, Portuguese) 
  • Familiarity with IAB TCF 2.0 framework
  • Exposure to iOS and Android app development/swift and java programming languages

Our Team

We know awesome people bring different things to the table and believe its important to make sure your skills are best utilised and devloped. We have  structured our teams not only to align with business needs, but also to give employees the opportunity to collaborate with like-minded people, but don’t worry you won’t be pigeon-holed and will get to spread your wings with us.

The support team consists 3 teams;

  • Functional team - non-technical support
  • PreferenceChoice – Technical Front-end support
  • Core / integrations - Technical Back-end support

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

 

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Equality and Diversity Monitoring Form

OneTrust is committed to ensuring that all job applicants and members of staff are treated equally and encouraging diversity amongst the workforce. Is it important that we monitor and analyse diversity information so that we can ensure that our recruitment practices are fair, transparent and promote equality of opportunity. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. Your participation will help us ensure we design and use policies and processes that attract and retain a diverse and talented workforce.

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We would appreciate your cooperation in completing these questions and providing us accurate data to help us ensure equality of opportunity for all. The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you.

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