In this role, you will provide technical support among our Customer Service department and report to our Office Manager. This is a full-time, permanent position with a schedule of Monday - Friday 8 a.m. to 5 p.m. in our Athens, Texas office.
We are looking for a self-motivated individual who is passionate about technology. The ideal candidate for this position will enjoy problem solving and have some knowledge of networks and routers. Previous experience in telecommunications or computer networking is strongly preferred.
- Diagnose and resolve basic network and modem functionality issues.
- Walk customers through common hardware and software configurations to maximize service functionality.
- Document call details and update account information in the computer system
- Keep customers informed of progress by checking and communicating the status of a work order or trouble ticket
- Place follow-up calls to customers after work order or trouble ticket is completed to ensure service has been restored
- Escalates appropriate technical issues to Tier 2 support when necessary.
- Assist customers with product inquiries in-person, by telephone or email
- Contribute to our 24 x 7 support by participating in rotating on-call shifts
- Ability to pass pre-employment background check & drug screen
Successful candidates will meet the following minimum qualifications:
- A passion for technology
- High School Diploma or GED
- Excellent verbal and written communication
- Proficient with Microsoft Office products, including Outlook, Word and Excel
- Ability to manage multiple tasks in a fast paced environment
- Ability to pass the pre-employment background check, including a pre-employment drug test
Compensation & Benefits
The hire in rate for this position is $11 per hour. You will also receive full and comprehensive benefits including health, dental, vision; life, disability insurance, on the first of the month after 60 days of employment. paid time off will be available after 90 days and 401(k) will be available after 1 year of employment.
If this position sounds exciting to you and you meet the minimum requirements for this position, we invite you to apply to this position by sending us your resume.
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