Our company foundation is built on Integrity, Excellence, Accountability and Teamwork. These four core values support our vision and shape our culture. We use these values to determine success within every facet of our business. At 1Path, we want our employees to have a fulfilling career. We continue to show our commitment to this by offering competitive benefits, compensation, and development opportunities.

About 1Path
1Path is a true end-to-end IT provider. As a trusted IT provider for over 15 years, 1Path is the single source for comprehensive technology support for our clients: from the design/build stage through 24x7 monitoring and account management. We provide a variety of services from Outsourced Managed Services, Cyber Security, Cloud Solutions, Workplace Technologies, to Project Management.  

Our company foundation is built on Integrity, Excellence, Accountability and Teamwork.  These four core values support our vision and shape our culture.  We live by them every day, measure our success, and continually grow. At 1Path we want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. If you want to be an integral part of a rapidly growing, cutting-edge technology company with huge growth potential, 1Path is the one choice for you. 

About the Role

As a member of our MACD team (responsible for Add, Change, Delete operations) you would be responsible for configuring workstations, provisioning user accounts, and executing various tasks crucial to our day-to-day operations. Your responsibilities would include providing recurring and ad hoc support to clients, and meticulously maintaining documentation for reference. Adhering to 1Path processes and standards is essential, as you handle System Administration duties across a diverse clientele. Your role would involve basic Active Directory Administration tasks such as user account management and password resets, alongside critical workstation deployment responsibilities like user creation, data migration, and software installation. Additionally, your commitment to learning and implementing data privacy practices, as well as following established policies and procedures, would be vital. Effectively managing and updating IT support tickets within our ticketing system, documenting problem symptoms and resolutions, and ensuring follow-up with end-users will be key to providing exceptional support. Your ownership of tracking ticket statuses, including those escalated to higher-level support, through resolution underscores your dedication to delivering top-notch service.. 

(THIS IS A HYBRID POSIITON BASED IN ATLANTA)

 Role & Responsibilities:

  • Support clients on a recurring and/or ad hoc basis

  • Install and/or upgrade Microsoft Operating Systems

  • Create and maintain clear and concise documentation

  • Adherence to 1Path processes and standards

  • Perform Helpdesk and System Administration duties for a wide range of customers

  • Basic Active Directory Administration, including user account management, password resets, assigning users to groups.

  • Perform basic tasks regarding workstation deployment to include, but not limited to, user creation, data migration, and software installation

  • Learn and adhere to applicable data privacy practices and follow SOC 2/ITSM policies & procedures

  • Enter, manage, and update IT support tickets within our ticketing system

  • Record the problem symptoms, provide, and document resolution for hardware and software helpdesk requests and support root cause analysis

  • Ownership to track status of all tickets, including those elevated to higher level support, through resolution with follow-up with end-user
 
 
 

 Soft Skill Requirements

  • Technology related bachelor’s or associate degree
  • 2 years or more experience providing end-user support and infrastructure systems management
  • Proficiency with Microsoft Windows 10/11, Office Suite and Office365
  • Excellent verbal & written communication skills
  • Strong interpersonal skills and ability to work well with others
  • Strong analytical, evaluative, and problem-solving abilities with ability to multitask
  • Demonstrate an Understanding of Group Policy.
  • Ability to learn and willingness to take on more complex tasks
  • Organization skills are a must as you will have to handle multiple tickets at once
  • Ability to accept and follow guidance/mentoring
  • Ability to complete assigned tasks with limited supervision
  • Good customer and people skills with ability to effectively work through a variety of methods, including email, Microsoft Teams, telephone, and face to face
  • Ability to clearly relay technical data to non-technical individuals
  • Knowledge of Basic Day-to-Day Security Best Practices [i.e., Password sharing]
  • Detail oriented with good follow-up and follow-through Education & Soft Skills
 
 
 
 
 

What We Offer

  • Base salary estimated range between $55,000 to $65,000 annually. The final base salary offer will be determined after reviewing relevant factors, including but not limited to skill sets and relevant experience. 
  • Comprehensive health benefits including medical, dental, vision, life insurance, disability and Employee Assistance Program. 
  • 401K with Company Match  
  • 15 Paid Holidays Per Year + 5 Floating Holidays
  • Access to Telemedicine Services 
  • Voluntary Benefits: Accidental Injury, Critical Illness, Hospital Indemnity, Pet Insurance, Home/Auto Insurance  
  • Career Coaching through Learning & Development Manager  
  • Paid Parental Leave Program

Please Note: 1Path is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.

1Path provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, 1Path will provide reasonable accommodations for qualified individuals with disabilities.

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