Job Overview

We are looking for a dynamic individual to join our team as Client Success Manager.

As a member of a fast-growing entrepreneurial team, there are plenty of opportunities for leadership responsibilities. If you are passionate about making an impact, as well as in enabling breakthroughs in a very traditional industry through high-growth tech solutions, this is the role for you.

In this role, you will be a key representative of IXT Core Solution to our existing & upcoming clients, handling communications between client business/IT users and our team of developers with a main focus to drive client success and adoption. You will clarify project scope and business specifications, coordinate internal technical resources and assist the team in timely delivering project values with guaranteed high-quality solutions.


Know more about how we deliver transformation through: https://theixt.com/ 

OneDegree Tech Blog: https://medium.com/onedegree-tech-blog

 

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Responsibilities and Duties

  • Coordinating with geographically distributed client business users and IXT development teams to clarify system requirements and facilitate the project implementation process from kickoff to closing stage
  • Creating monthly and weekly plans for clients and IXT team, setting targets, and ensuring they meet the project goals, priority, and high-level timeline
  • Building logical and detailed documentation for requirement analysis and project
  • Identify project risks and dependencies with the main goal to achieve client business objectives with the best resources provided
  • Provide user training plan and manage client onboarding to IXT Core Solution before project go-live
  • Provide first layer of communication with our existing clients when issues arise, and triage them to the right person-in-charge internally in maintenance stage
  • Comply with IXT product SLA and resolve client issues timely
  • Be a partner and trusted advisor to senior executives at insurance organizations to accelerate digital transformation
  • Work closely with marketing and product team to align on strategy, product planning and new opportunities

 

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Requirements

  • 3-5+ years of experience working in a customer-facing role or in a client services team capacity in the B2B software industry and/or high-growth startups
  • Communicate in fluent business English / Mandarin
  • Exceptional verbal and non-verbal communication skills in both Chinese and English, including presenting, negotiating, and reporting
  • Excellent customer success skills with a knack for developing strong relationships with project stakeholders
  • Able to manage multiple priorities, work under fast-paced startup environment
  • Attention to detail, with a strong commitment and desire for high standards of work
  • Ability to seamlessly work with remote teams, including internal and external partners
  • Self-motivated, looking for a challenge and excited to make a difference

 

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Other Benefits 

To us, people are our greatest asset, and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter. 

Work Life Balance is a must  

  • 15 days annual leaves (pro-rata for partial month at first year) 
  • 5 days full-pay sick leaves, 3 days menstrual leaves 
  • Health check subsidy 
  • Ergonomic-design chair and fully-equipped devices for work
  • Hybrid remote work and flexible working hour.

Grow together & keep learning

  • Conferences & external subsidy 
  • Learning clubs to share technical skill (e.g: Frontend/Backend tech sharing, Blockchain...etc) 

Work Hard, Play even Harder 

  • Various entertainment & sports clubs, attend basketball clubs today, and play board game tomorrow! 
  • Snacks & beverage to refill your energy anytime 

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