Innovation, collaboration, and success: at OnDeck, We Make It Happen. We’ve changed the way small businesses access financing. With the spirit of a fintech start-up and the stability of a larger organization, OnDeck helps customers achieve their ambitions while leading in the small business lending space. We operate with a one team mindset, supporting each other and celebrating our wins together. If you’re looking for a fast-paced, entrepreneurial, inclusive environment where you can make an impact on our customers and business, OnDeck could be the place for you.

The Risk Management team creates competitive advantage for OnDeck through excellence in risk/reward optimization while simultaneously exercising its function of control in a vigorous and diligent fashion. The Risk Management team develops strategies and models to extend credit in a profitable manner to small businesses and their owners based on a strong understanding of the behavioral and commercial drivers of its customers and on sophisticated analysis of data. As the control function of OnDeck, the Risk Management Team ensures that that the portfolio, policies, strategies, new product features or operational processes at OnDeck are consistent with the risk appetite set by the management team and the board.

Reporting to the Payment Support Manager), your best work will result in reducing the overall size of the delinquent customer base by driving favorable business outcomes for merchants experiencing a hardship.   

As a Payment Support Specialist at OnDeck on the Payment Support team, you will:

  •   Pursue and recover funds on delinquent and defaulted small business loans 
  •   Build and maintain a book of business while cultivating a professional and courteous customer experience
  •   Work directly with business owners experiencing hardship to identify and negotiate best possible outcomes for the customer and OnDeck
  •   Make daily collection attempts with high amounts of dial efforts and email attempts

Qualifications to make it happen: 

Required:

  •   Prior collections experience
  •   Strong aptitude for written and verbal communication
  •   Developed problem-solving skills
  •   Refined negotiation skill set
  •   Experience managing a large book of business
  •   Passion for small business
  •   Bilingual

Preferred:

  •   Fintech Experience
  •   Experience running a small business

About OnDeck:

OnDeck is the largest online small business lender in the U.S. Since 2007, we’ve issued over $12 billion in loans for many business needs including inventory purchase, equipment acquisition, hiring, and general corporate purposes. Serving more than 700 industries throughout the country, OnDeck has been trusted by over 100,000 small businesses by providing them with a term loan or line of credit to help them build a growing and thriving enterprise.

About ODX:

ODX’s ground-breaking partnership efforts with banks began in 2015 and have subsequently proved that a bank and a financial technology (FinTech) company can work collaboratively to mutual benefit on a digital lending platform. ODX is now offering expanded platform solutions for small business lending to a broad range of banks and financial institutions globally.

Click here for a glimpse inside our offices

At OnDeck, it’s We Before Me. We support each other and we love seeing people succeed. That’s why we offer a competitive and comprehensive benefit program with a variety of options and opportunities. We offer:

  • Flexible Paid Time Off; Paid Sick Days; Paid Holidays; Paid Birthday
  • Comprehensive Healthcare (Medical/Dental/Vision/Life Insurance)
  • Wellness Subsidy and Mental Health Coaches
  • Voluntary Auto/Home/Pet Insurance
  • Educational Reimbursement; Flexible Working Arrangements
  • 401k Matching, Loan Consolidation, Employee Stock Purchase Program
  • Paid Parental Leave and Sabbaticals
  • Affinity Groups and Volunteer Events

We are going to ask you to talk about your accomplishments. Here are some of ours: 

  • Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
  • Built in NYC’s 100 Best Places to Work, 2019
  • Colorado SHRM Best Companies to Work For in Colorado, 2015
  • Crain’s New York Best Places to Work, 2013, 2014, 2015
  • Crain’s New York Business Fast 50, 2013, 2014, 2016, 2017
  • Denver Business Journal Largest  Technology Employers in Denver, 2019
  • Denver Business Journal Best Places to Work, 2019
  • FinTech Breakthrough Award – Best Overall LendTech Company, 2018
  • Fortune 50 Best Workplaces for Diversity, 2016
  • Fortune 50 Best Small and Medium Companies to Work For, 2016
  • Fortune 30 Best Workplaces in Finance and Insurance, 2016
  • Fortune.com and Great Place to Work 100 Best Workplaces for Millennials, 2015
  • Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
  • Forbes’ America’s Most Promising Companies, 2013, 2014
  • Great Place to Work Certification, 2017, 2018, 2019
  • Inc. 500|5000, 2013, 2014
  • Inc. Hire Power, 2013
  • Lending Tree’s Top Rated Customer Satisfaction, Q1 2018
  • Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017, 2018, 2019
  • US News & World Report, “Best Unsecured Business Loans of 2018” – Best for Term Loans
  • Washington Post Top Places to Work, 2019
  • WorldatWork, 2017 Seal of Distinction
  • TalentDesk’s Best Large Companies for Computer Science Jobs in Arlington, Virginia: #1, 2019
  • TalentDesk’s Best Companies for Customer Service Jobs in Denver, Colorado: #1, 2019
  • TalentDesk’s Best Companies for Quality Assurance Jobs in Denver, Colorado: #1, 2019

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**

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