IT Support Specialist
Date: 11.2023
Function: IT & Security
Reports to: Manager, IT
Position Summary:
The IT Support Specialist is responsible for providing technical support to our internal team members, managing hardware inventory and maintaining servers. This role assists with IT support initiatives, and plays role in maintaining our IT environment. In this role you will serve as the face of IT in supporting our global team with their hardware and software related needs.
This role will be asked to work a hybrid schedule out of our downtown Indianapolis office.
Key Responsibilities:
- Provide first-level technical support to internal users, resolving hardware and software issues.
- Respond to IT service requests and troubleshoot problems through to resolution or escalate as needed.
- Install and configure computer systems, software, and peripheral devices.
- Assist in the setup of new users' accounts and equipment.
- Maintain and update IT documentation, including manuals, procedures, and configurations.
- Create knowledge base articles to assist users in resolving common issues.
- Assist in maintaining the company's network infrastructure, including switches, routers, and wireless access points.
- Troubleshoot network connectivity issues.
Skills and Experience Needed:
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- 1-3 years of experience in IT support, preferably in a SaaS environment.
- Basic technical knowledge of IT systems, network administration, and cybersecurity..
- Familiarity with Microsoft Windows, macOS, and/or Linux operating systems.
- Basic understanding of networking concepts.
- Strong problem-solving and communication skills.
- Relevant certifications (e.g., CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified IT Professional - MCITP) are a plus.
Competencies
- Accountability
- Creating an Inclusive Environment
- Initiating Action
- Adaptability
- Customer Focus
- Managing Conflict
- Building Partnerships
- Dealing with Ambiguity
- Decision Making
- Business Acumen
- Driving for Results
- Technical/Professional Knowledge/Skills
About the company:
Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.
Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.
Passageways, doing business as OnBoard, has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. With a recent $100 million investment from JMI Equity and our recent purchase of meeting management software company eSCRIBE, we’re poised to grow to even greater heights.
Diversity Statement - Culture of Togetherness:
At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.
OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. OnBoard does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email peopleops@passageways.com.
