Who We Are: 

Omaze’s mission is to transform lives by leveraging the power of storytelling and technology. Our model democratizes traditional auction-giving by offering people everywhere the chance to have a once-in-a-lifetime experience for as little as a $10 donation. To continue raising money for hundreds of nonprofits around the world, we’re growing our team of smart, dedicated and passionate world changers! That’s where you come in.

Who We're Seeking:

A Director of Customer Engagement whose job it is to create a large community of loyal, thriving, and enthusiastic Omaze donors. The person will lead a team of 9 and will be directly responsible for Lifecycle Marketing, Product Marketing, Email, and Customer Service. Key success metrics will include size of our active base, their engagement/loyalty, and NPS.  

Key Responsibilities: 

  • Develop, manage, and execute strategic marketing programs for our donor audience; this will cover CRM, Customer Service, Donor Loyalty, Retention, and NPS
  • Partner cross-functionally with Product, Engineering, Marketing, and company leadership to ensure best practices and learnings are implemented across the company
  • Devise, implement, and continually optimize an omni-channel end-to-end customer journey flow from onboarding to engagement and win-back
  • Deliver against aggressive revenue targets and associated customer metrics
  • Determine customer needs, build out customer personas and segments, and deploy campaigns that will increase customer activation and engagement (i.e. to drive more donations from our customers)

Our Ideal Candidate:

  • 8+ years of work experience, of which 5+ are in growth, loyalty or engagement marketing
  • You have strong leadership skills with proven experience managing direct reports; you lead teams with vision and purpose and bring out the best in people
  • You are a channel management expert and have the ability to interpret metrics and actionable results through data
  • You have working knowledge of at least one major ESP or push provider; and you have used A/B and multivariate testing to drive growth of a consumer product at global scale
  • You are an excellent communicator, have the proven ability to gain alignment across functions, and operate with a high level or organizational and project management skills
  • You are a customer advocate and will strive to be the most donor-centric employee at Omaze
  • You take your work seriously but not yourself

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