Omada Health Member Support Agents are responsible for responding to questions via email and phone to resolve issues in a timely manner while ensuring a delightful experience for Omada Health members.  

Agents answer general questions about the Omada program, process applications into the Omada program, and troubleshoot any issues that our members may come across. Agents are excited to educate people about how the Omada program works, minimize barriers to our members’ success, and support them in their health journey.

Agents aren’t afraid to ask questions, and are eager to learn about new product features and updates. Agents looking to grow their career in operations or healthcare will express interest in Member Support processes, how we work, identify ways we can improve, and drive those ideas to completion. Member Support Agents thrive working on a team, can maintain communication remotely, and are always willing to help, both members and team mates. 

You’ll love this role if you are passionate about providing stellar service experiences, being a collaborator and contributing to team goals, are a supportive peer, are hungry to learn the nuances of our digital health business, and are enthusiastic about the ambiguity of a changing start-up environment. 

Our team’s mission is to delight those we help and resolve problems quickly, accurately, and with empathy. We strive to deliver a seamless Omada experience to our members.

Your impact:

  • Resolve email, phone and application cases swiftly and accurately with an empathetic mindset highlighting one of our company values--#MembersFirst
  • Resolve email and phone cases that include app or device troubleshooting, and share product knowledge with members, accurately, and empathetically: make each interaction with members meaningful, and remove barriers to their success
  • Works closely with peers to improve Member Support processes 
  • Collaborate seamlessly and uphold our team’s culture of supporting each other’s success by being open and encouraging in communication, displaying good intentions and not putting your own needs before the needs of your teammates

You will be successful in this role if you have:

  • The desire to serve members by providing a kind, caring, and thorough service experience
  • A positive and calming presence, as you prioritize and progress in a quick-paced environment
  • A love for process and efficiency, and a drive to improve them through problem analysis, testing, iteration and validation
  • Resourcefulness, flexibility, and diligence to solve any issues that arise
  • A “yes and”, ready-to-serve commitment to our team and members: you take your responsibilities, performance goals and metrics seriously - understanding your performance has an impact on the team and the member experience
  • Passion for a career in Operations, Healthcare, and for Omada Health’s mission

You will love this job if this describes you:

  • You are first to tackle toughest support cases, enjoying the challenge of solving new issues well
  • Strive to exceed performance goals and metrics
  • You mindfully manage your stress levels, focus on what matters most in managing your time, and maintain a positive, calm presence within a remote startup environment

Bonus:

  • You've been part of a growing support team at a startup or in the health industry
  • 6 months to 1 year of customer service or call center experience
  • You are interested in a career in support, healthcare and technology

Requirements

  • Availability 8am - 6pm PST or 8 am - 9 pm EST (to work an 8-hour schedule)
  • Available at least 20-24 hours per week, with potential for more hours during busier weeks
  • Must be available to work some company holidays, as needed
  • Must be available January through March (no extended vacation)
  • Must be available for 40 hours during first week for training

Benefits

    • Competitive hourly rate

About Omada Health: We’ve pioneered digital behavioral medicine: an innovative approach to tackling the growing epidemic of type 2 diabetes, heart disease, and obesity. Our online programs combine world-class science, technology, and design to inspire and enable people everywhere to live free of chronic disease. Named one of Fast Company’s “50 Most Innovative Companies in the World,” our team includes passionate and talented individuals. Our approach has been embraced by major employers across the country, including Costco and Iron Mountain, as well as leading health plans, such as Kaiser Permanente and Blue Cross Blue Shield of Louisiana.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Apply for this Job

* Required

  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Omada Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.