Omada Health is on a mission to inspire and enable people everywhere to live free of chronic disease. 

The Customer (B2B) Support team collaborates with internal stakeholders and is responsible for technical configuration of Omada systems, coordinating with internal teams to provide participant activity reports, and customer service (interpreting customer questions and delivering accurate answers).  The Customer Support team works together with sales, customer success, marketing, and engineering teams to provide an on-boarding experience that exceeds expectations and exceptional customer service that is proactive for all of our clients. A successful candidate in this role will thrive as an individual contributor in a collaborative environment, be an exceptional problem solver who communicates “how” rather than “no” in difficult or ambiguous situations, and follows-through on commitments.  

Your impact: 

  • Responsible for meeting operational metrics for CSAT, response time, quality, and NPS
  • Investigate, triage, and resolve cases from external and internal stakeholders
  • Configure Omada systems for customer on-boarding
  • Create documentation so knowledge is available to all team members
  • Monitor incoming data feeds for failures and perform level 1 troubleshooting
  • Attend weekly syncs with partnering teams in order to understand process updates and resolve outstanding items
  • Manage the life cycle of reporting requests and communicate updates to Customer Success Managers (CSM) and customers
  • Serve as a point of escalation for participant related cases from customers and/or CSMs
  • Coordinate with CSMs and the Marketing team to ensure everyone is equipped with necessary information for timely enrollment campaigns
  • Create and manage secure file transfer protocol (sFTP) connections for customers, third-party aggregators, and health plans

You will love this job if you have/are: 

  • A tenacious problem solver who isn’t afraid to ask questions and doesn’t let an org. chart get in the way
  • Have a positive attitude in ambiguous or frustrating situations
  • Communicate by telling “why” rather than saying “yes” or “no” 
  • Can follow existing processes as well as build new ones
  • Love to work in a team
  • Enjoy supporting both internal and external customer stakeholders

You will be successful in this job if you have: 

  • 1-2 years of experience (Associate) or 2+ years of experience (Specialist) in B2B and/or B2C support
  • Proven ability to work iteratively cross-functionally to improve the customer experience
  • Strong working knowledge of ZenDesk, SalesForce, and/or similar CRMs

Bonus points if you have: 

  • Customer implementation and/or project management experience in a B2B environment
  • Experience working in a startup
  • A desire to help evolve a team and function
  • A background in healthcare and experience safeguarding PHI


  • Competitive salary
  • Stock options + extended post termination option exercise window (for Omadans who are with us 3 years or more)
  • Flexible vacation
  • Parental leave
  • Health, dental, and vision
  • Healthy snacks and meals
  • Wellness events (e.g. running club)
  • Community volunteering
  • 401k retirement savings plan

About Omada Health: We’ve pioneered digital behavioral medicine: an innovative approach to tackling the growing epidemic of type 2 diabetes, heart disease, and obesity. Our online programs combine world-class science, technology, and design to inspire and enable people everywhere to live free of chronic disease. Named one of Fast Company’s “50 Most Innovative Companies in the World,” our team includes passionate and talented individuals. Our approach has been embraced by major employers across the country, including Costco and Iron Mountain, as well as leading health plans, such as Kaiser Permanente and BlueCross Blue Shield of Louisiana.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Omada Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.