#LI-FD1 #mid-senior

About the role:

Across our global client engagements, we need experienced senior Creative Operations Manager to provide required coordination with global operations and initiatives while ensuring high throughput, efficiency, and world class work for their local studio(s).

We are looking for an experienced Program Manager to help make this possible and ensure we meet key KPIs as the engagement ramps across our various U-Studios in North America 

What you'll be doing:

You will be working closely with our client teams across North America as well as with global and regional support personnel. You will be the organizing force across the engagement to ensure everything runs smoothly, end to end across all North America studios from scoping and estimation, through contracting and work authorization, resourcing and development, all the way to acceptance, invoicing and collections. You will also own the operational and financial reporting to internal and client stakeholders and work very closely with the client’s regional Finance personnel to provide necessary data and reports.  

You must be very tactically minded with proven ability to work effectively with regionally distributed creative and production teams, able to interpret client specifications and direct teams to deliver on time, on budget and with the highest quality. You must also be able to partner closely with and collaborate effectively with the client’s other vendors and suppliers. You will also ensure that new challenges/requirements from the client are fully understood by the team and you will participate in solution development of the engagement.  

You will support the Account Lead in their pursuit of top line growth and the evolution of the relationship with the client(s) and you will be ultimately accountable for the Delivered Project Margin of the regional engagement.  As such, you will have the authority to make key decisions, adjust budgets and add resources and related project governance processes as you see fit within established processes.

You will develop a deep understanding of the client’s business, their needs, expectations, and requirements and lead the team in determining the best approach, deliverables, schedule and tools to use within established constraints.  You will develop processes to accurately estimate costs and timing for tasks and for project delivery, scope management and change control.  You will also ensure that the team remains fully utilized and as efficient and effective as possible at all times.

What you'll need to be great at this role:

  • 10+ years of agency experience.
  • 8+ years of program/project management experience.
  • Production and production tech experience.
  • Creative, digitally and technically-minded in nature - we don’t expect you to know how to code or expect you to come up with the next big idea, but you must be comfortable understanding the world in which these disciplines operate.
  • 5+ years of client facing experience where you are often the most senior representative of the agency in meetings.
  • Very commercially astute with 5+ years of both contract and financial experience.
  • 5+ years of Capacity Management and Resource Management / Casting experience.
  • 3-5 years of direct and indirect people management experience and the demonstrable ability to manage through influence when some team members don’t report directly to you.
  • 3-5 years of experience managing offshore teams.
  • Clear and concise communicator, to all levels of stakeholders both with clients and with Oliver.
  • Demonstrable experience delivering work within sold margins and developing solutions to margin challenges at the account and project levels.
  • Excellent organizational and time management skills.
  • Demonstrated ability to motivate staff/project/account team, inspire teamwork and take a leadership role.
  • Must be able to simultaneously focus on big picture, details and driving results.
  • Demonstrable experience working with creative teams throughout the project lifecycle and of managing to often very tight timelines. 
  • Understanding of how the program fits strategically for your client and for Oliver. 
  • Demonstrable experience of managing competing priorities and the ability to manage stakeholders accordingly. 
  • Demonstrable experience in introducing, establishing and running regionally distributed delivery to ensure that resources are available at the right time. 
  • Demonstrable experience of regional capacity planning to allow teams to ramp up in suitable timescales. 
  • Ability to think ahead about risks and bring forward appropriate mitigations.


  • Client-side or In-house agency experience
  • CPG client experience


OLIVER believes that agencies work better inside a brand’s organization – delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.

Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran.  They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you’re most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best – we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.

Our Values and how to live them  

  • Ambition. You look for opportunities to deliver greater value to those around you
  • Imagination. You identify a range of solutions to problems
  • Inspiration. You lead by example and encourage others
  • Inclusion. You are actively pro-inclusive and anti-racist across our community, clients and creations
  • Learning. You have excellent listening skills that helps you to learn from our clients and those around you
  • Results. You accept responsibility for your action

As an employer we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you need us to make any adjustments to make your application process easier please let us know by emailing  talentteam-na@oliver.agency 

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in OLIVER North America’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.