Job Title: Senior Account Manager
Location: Hong Kong (Onsite)
A LITTLE BIT ABOUT THE ROLE:
Are you looking for an opportunity to innovate with brands? Involving the development of social strategy, creative concepts, content and social community management, team management ?
This role will be underpinned by passion and ambition, and those with experience in leading digital content and social campaigns within a creative agency will have an advantage.
You should have meticulous attention to detail, understand the importance of the profitability of your projects for the agency and you will have proven yourself as a safe pair of hands on the day-to-day management of the account.
This is a great opportunity for a level headed, strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions.
Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.
WHAT YOU WILL BE DOING:
Core function:
Account Management
- Will serve as a team leader to the social team: Account Executive, Copywriter (TC) and digital designer. Will lead on projects where account management is required.
- Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution first attitude, with clear communication in person, supported by documentation in email.
- Looks to constructively challenge the client and will proactively work with project teams to present any added-value solutions.
- Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.
- Escalates any projects that are at risk of an unsuccessful delivery to the Project Manager and Account Director.
Social Media planning
- Will serve as support to the Digital Strategist/Planner to plan and develop monthly content calendars, assisting in creative conceptualization of social campaigns across media channels, and define and execute social media strategy for different platforms.
- Knows how to copywrite social content is a plus point.
- Monitoring of competitor activities within social media channels through different platforms and tools (ie. Brandwatch, Sprinklr)
Workflow management
- Uses project management and workflow tools.
- Responsible for the timely delivery of projects, escalating any potential issues to the business lead, regional Group Account Director, or Creative Director (CD) where this might not be the case.
Team development and inspiration
- Actively participate in the sharing of knowledge and the facilitation of learning within the Studio.
- Encourage a great team environment whilst keeping client centricity at the core of the team culture and values.
- Influence and inspire your internal team to deliver projects to a high standard including QC.
WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE:
- Excellent client engagement skills with the ability to proactively organize and influence clients and build strong and effective working relationships.
- The ability to manage and filter workflow as well as organize and prioritize workloads to maximize productivity.
- Knowledge of account management, invoicing, and regulatory.
- Highly creative with the ability to generate ideas and practically contribute to studio output.
- Proficient in Microsoft Office and other related software.
- Understanding of how to integrate with a client-side team whilst maintaining a 2nd tier agency service.
- Language required in Cantonese and English
#LI-PA1
A LITTLE BIT ABOUT US:
OLIVER provides clients with dedicated agencies. We do this because we believe the traditional agency model is not fit for the speed of modern marketing. Businesses want, and rightly demand, the same quality of strategic and creative thinking the traditional agency provides, but at a speed that befits how they now work.
The traditional agency outside-in model means that huge quantities of time are wasted in the back and forth and linear processes between agencies and clients. OLIVER agencies come to the client, live inside their office and solve their problems collaboratively.
OLIVER agencies are strategic and creative, whilst being agile and adaptive. They cover the full range of integrated marketing, but at the speed that businesses now demand. We allow our clients to work in real time. Creating better work, at pace.
OUR VALUES AND HOW TO LIVE THEM:
Ambition – you look for opportunities to deliver greater value to those around you.
Imagination – you identify a range of solutions to problems.
Inclusion – to be actively pro-inclusive and anti-racist across our community, clients and creations.
Inspiration – you lead by example and encourage others to do the same.
Learning – you have excellent listening skills that helps you to learn from our clients and those around you.
Results – you accept responsibility for your actions.
We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.
