Job Title: Operations Manager

Location: Kuala Lumpur, Malaysia

 

A LITTLE BIT ABOUT THE ROLE:

The Operations Manager is a key role for the agency. He/she will work closely with the Country Lead and regional functions to help formulate business strategy, design policies, coordinate operations, implement processes & technology solutions, ensure compliance, evaluate risk and report on overall operational performance.

Their role is to help our agency teams to deliver brilliant work in the most effective way.

 

WHAT YOU WILL BE DOING:

  • Working closely with our on-site and Hub teams to provide daily ad-hoc operational support.
  • Identifying, developing and implementing process solutions and workflow patterns.
  • Training teams in effective use of all proprietary and licensed workflow & analytical tools within the business.
  • Implementing global / regional processes & best practices that boost productivity regionally
  • Assist in rolling out & managing global, regional and local initiatives that maximize efficiency across our network.
  • Assisting with new implementations to ensure are new teams are brought on-line correctly.
  • Ensure the internal and external stakeholder’s experience is as positive as possible using clear communication in person, through the telephone and supported by email.
  • Take responsibility for excellence in operational service, understanding and then undertaking the appropriate communication, action and personal presentation as required by the business culture across the region. 


WHAT YOU WILL NEED TO BE GREAT IN THIS ROLE: 

Knowledge & Skills Required:

  • A minimum of 4 years in either Account Management or Operations.
  • A demonstrated history of being both process-driven and result-focused.
  • Comfortable working in a Global set-up across regions, cultures & time-zones.
  • Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships.
  • The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity.
  • Proficient in Adobe CC, Microsoft Office and other related software.

Personal attributes:

  • Self-motivated, working with little supervision.
  • Collaborative team player, open minded – non political.
  • Proven ability to effectively work with creative teams.
  • Proven ability to communicate and liaise with all levels in the business.
  • Discrete about all confidential and personal information.
  • Driven, proactive, helpful, and enthusiastic team player.

 

 

A LITTLE BIT ABOUT US:

OLIVER provides clients with dedicated agencies. We do this because we believe the traditional agency model is not fit for the speed of modern marketing. Businesses want, and rightly demand, the same quality of strategic and creative thinking the traditional agency provides, but at a speed that befits how they now work.

The traditional agency outside-in model means that huge quantities of time are wasted in the back and forth and linear processes between agencies and clients. OLIVER agencies come to the client, live inside their office and solve their problems collaboratively.

OLIVER agencies are strategic and creative, whilst being agile and adaptive. They cover the full range of integrated marketing, but at the speed that businesses now demand. We allow our clients to work in real time. Creating better work, at pace.

 

OUR VALUES AND HOW TO LIVE THEM: 

Ambition – you look for opportunities to deliver greater value to those around you.  

Imagination – you identify a range of solutions to problems.

Inclusion – to be actively pro-inclusive and anti-racist across our community, clients and creations. 

Inspiration – you lead by example and encourage others to do the same. 

Learning – you have excellent listening skills that helps you to learn from our clients and those around you.  

Results – you accept responsibility for your actions. 

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

 

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