Role: Social Media Manager

Location: Kingston Upon Thames, United Kingdom (Hybrid x2 days onsite)

ROLE MISSION

Working in partnership with our client, the Social Media Manager will be managing the social conversations of some of the world’s leading brands across the Beauty & Wellbeing + Personal Care category. This opportunity is perfect for a talented and experienced individual who can translate brand personality into conversations on social media, understands how to best leverage social’s unique strengths, and sees the bigger picture for a brand’s presence online.

THIS ROLE IS RIGHT FOR YOU IF...

You are on top of the latest developments in social, you know what is happening behind the social media feed and know the latest reels trend and why it matters. You instinctively write in Twitter’s character limit. You know what’s going down in the DMs. In short, you’re a social media GOAT—an idea generating, trend identifying, wordsmithing, conversational powerhouse who loves getting down in the trenches and at the front line of audience interaction and content creation.

ABOUT THE TEAM YOU WILL BE JOINING

You will be joining an on-site agency team who are super passionate about best-in-class social and creative. You’ll work closely with digital specialists, brand managers and customer service partners

WHAT YOU WILL BE DOING IN YOUR ROLE

Across no more than 3 channels you will be responsible for driving best in class social media management and fame across brands socials.

Community Management - Listening and Engagement:

Proactively engage with the UK others say community posts (paid + organic), including leveraging TikTok/IG comment sections to reply to social community as the brand.
Provide on-brand responses to influencer and consumer @mentions.
Crisis management, responding quickly and the ability to liaise and escalate community management issues with key stakeholders adhering to global turnaround guidance i.e. 24 hours.
Manage and nurture the community, identifying key engagement opportunities in organic planning,
Infiltration into culture, driving fame through owned voices and jumping on trending opportunities from brand account, such as commenting on trending social videos, or influencers’ posts about relevant topics in an on-brand entertaining way and suggesting campaign ideas based on social listening insights.
Identify and engage with relevant communities and brand enthusiasts to foster genuine relationships and amplify brand presence on social media platforms.

Content Management:

Managing all organic ‘brand say’ posts – ideate, present to client, brief design team, schedule in content calendar.
Monitor brand’s feeds and comment section and use them as sources of inspiration to create organic content.
Identify relevant internet trends, pop culture topics and reactive moments throughout the year to create organic content to react to those moments.
Champion platform best practice across all content developed for your brand – ensuring content is platform native.
Using social media’s interactive tools to engage with brand’s community.

Planning and client partnership:

Help to craft Tone of Voice guidance for FAQ and copy for brand’s social channels.
Content and campaign ideation, optimisation and planning where required i.e. reactive opportunities.
Present content ideas to clients
Monitor paid assets (dark posted) and paid monthly campaign activity as well as organic.
Monitor and reporting - monthly review of content performance, conversations and competitive inspiration and implement optimisations where required

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL

Worked in FMCG and have a passion for the beauty and personal care category.
Stakeholder management, including internal, cross-department, clients.
Excellent written communication skills
Proven experience of creating content for social media with an interest in the latest trends
Worked with social media management and listening tools e.g., BrandWatch, Sprinklr
Understanding of paid media and the role of influencer
This job is best suited to an individual with at least 2 -3 years of experience working in an agency or client side on brand marketing through social media.
Level-headed, strategic thinker who’s meticulous in their way of working.
Entrepreneurial and proactive - ability to spot opportunities, mitigate risks and help clients achieve their business ambitions.
Creative flair and excellent written communications skills and great copywriting
Nuanced and thorough knowledge of social platforms
Keen interest in digital trends and popular culture

WHAT YOU CAN EXPECT FROM US

A dynamic work environment
The opportunity to join a successful and forward-thinking organization.
Access to on-site gym, hair salon, subsidised cafeteria and discounted household item shop
Career fulfilment working on high profile client projects.
Competitive compensation and benefits

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Job Id: 9599

#LI-Hybrid #LI-TM1

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far-reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

LinkedIn Profile

Website

How did you hear about this job?

What is your notice period? *

What are your salary expectations (gross, per annum)? *

If you are selected for interview is there anything we should take in to consideration?

Please say yes or no as to whether you have worked for the following agencies in the last 7 years, Inside Ideas Group, Aylesworth Fleming, MORE, OLIVER UK, Dare or Adjust Your Set *

Do you have the legal right to work in this country of employment? *

If you are an EU citizen who is already working & living in the UK, please can you confirm if you have applied for your Settled or Pre-settled status and which you hold?

  Settled
  Pre-settled
  n/a

Point of Data Transfer *

When you apply to a job on this site, the personal data contained in your application will be collected by OLIVER (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing HR@oliver.agency or Adjust Your Set (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing HR@oliver.agency or DARE(“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing HR@oliver.agency or Aylesworth Fleming (“Controller”) which is located at 151 Rosebery Avenue, EC1R 4 AB and can be contacted by emailing HR@oliver.agency (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Acknowledge/Confirm

Have you previously worked with Beauty / Personal Care brands? *

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.