Role: Community Manager

Location: Hybrid / Frimley, Surrey, England

ROLE MISSION

Working in partnership with our client, the Community Manager will work with some of Europe’s most exciting lifestyle cleaning brands. These are brands that focus on sustainability, fun and bringing the joy back to cleaning. Thanks to their reputation they are a market leader in the green cleaning space. We are looking for a developing social all-rounder who is full of talent and ambition, and who can match our clients’ passion for industry-leading marketing.   This role will be sitting within the in-house social and content team we’ve created, working with a range of global-level client teams.  You will have the opportunity to work on a range of brands - from well-known category leaders to disruptive newcomers - across a range of audiences and areas of culture

THIS ROLE IS RIGHT FOR YOU IF...

You are someone who likes to work in close collaboration with clients and brands. You are entrepreneurial and relish the opportunity to be a part of something new and dynamic. You have at least 2 years of experience in a similar role.

WHAT YOU WILL BE DOING IN YOUR ROLE

Managing all inbound comments with appropriate responses and escalations.
Community management to foster relationships and advocacy within social audiences.
Posting and scheduling all content.
Moderating core social channels via our social tools.
Planning organic and paid content calendars.
Helping to develop copy to support our visual content.
Participating in creative brainstorms alongside the Creative Studio team.
Having a great understanding of social channels and trends.
Staying up to date with updates and changes across the social platforms and communicating these to team members.
Keeping the content and cultural calendar up to date.
Using tools and platform insights to extract data and create reports.
Begin developing a knowledge of industry benchmarks for reach, engagement, sentiment etc.
Conduct regular social listening to look for opportunities to respond to and lead conversations.
Working directly with clients to help the team deliver reporting, share ideas, take feedback and discuss updates.
Creating status updates and meeting notes for clients.
Building relationships with your clients with regular meetings and exceptional servicing.
Liaising and working with paid media, PR and C&E agencies to ensure content is optimised and considered across all channels.  
Supporting with campaign planning.

 Type of person we’re looking for: 

Someone who loves social media and wants to make it their career.
Has already started working in social media and is looking for their next step up.
Is comfortable working in busy environments with many projects on the go at any time.
Must have flawless written German and Dutch including punctuation and spelling.  
Someone who loves the pace of digital change and innovation.
Someone who keeps abreast of pop culture, loves a meme, and keeps on top of internet trends.
Follows influencers across a range of passion points and platforms.
Good understanding of which content, formats and platforms drive which outcomes.
Good understanding of people’s behaviour on social media across different platforms.
Must be highly analytical with a ‘measure and optimise’ approach to content creation.
Well organised with good time management and is comfortable working on a range of tasks and projects at once.
Good verbal communication skills.
Experience with social listening and social management tools.
Someone who is motivated to work hard and learn from the best.

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Job Id: 9375

#LI-JT1 #LI-Onsite

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

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