Role: Resource Operations Manager

Location: London


As an experienced Studio or Resource Manager you’ll be the team coxswain for one of the agency’s biggest and fastest growing accounts.  You’ll lead our recruitment, working with our talent partners to get new talent into our team as we need them, managing their onboarding and contracts etc.  You’ll like managing a team and everything that comes with it and have the coordination and organisational skills to be able to manage many moving parts.  It’s an important role in the team and we are looking for someone with the right balance of people skills, personality, problem solving skills and organizational ability.


You are a collaborative self-starter who likes organising a team, making new team members feel welcome and special, working with clients to understand what they need and coordinating different service departments in the agency to bring everything together.  You’ll be super organised and happy to lead, not just follow, a continuous improver always looking for ways of doing and organising better and faster.

This is a brilliant role for a great organiser of people – you’ll be the kind of person who enjoys organising your friendship groups, and uses excel to get organised, even at home!  


We have a large multi-disciplined team currently mostly working at home but ordinarily located in Canary Wharf and Northampton. 

Our agency head office is near Farringdon.  You will report to our Senior Project Director and also work closely with our Business Director as well as key agency central service departments.  

This role will be part WFH/part office based so you’ll need great connectivity at home.  When we are back in the office, this can be 5 days a week (preferably Canary Wharf) or partly WFH if you prefer


This busy role will have four key areas of focus and responsibility:

Team recruitment lead

  • Working with our Line Managers to recruit new talent into our team – these could be back filling leavers from our core team, adding in new skill sets or recruiting into client secondments
  • You’ll be drafting role profiles, logging roles into our recruitment system and working with the Business Director to get commercials agreed
  • You’ll attend regular updates with our talent partners, clients and line managers so they know how recruitment is progressing and also sitting on our bi-weekly approvals meetings to ensure a smooth process for the roles
  • You’ll liaise with our Hub team to manage freelancer requests, contracts and renewals and manage resources booking with sister agencies oversees
  • And you’ll work with our clients to help them recruit the right people into their own teams as needed


  • Implementing a new induction process for all our new joiners – much of which is already in place, but we need you to manage the programme, coordinate everyone and ensure that our new joiners have the best experience possible, introducing them into the team and to everyone they need to know and work with
  • Managing our team database, gathering the info you need to create bespoke and best in class onboarding for everyone who joins

Coxswain to our client seconded team

Our client seconded team work directly into client teams on a day-to-day basis but you will be their agency line manager in terms of:

  • Being first line of contact for all personnel related issues and challenges within the agency
  • Helping them navigate the organisation – client side and agency side so they can do their best job possible and enjoy it at the same time
  • Managing holiday and absence requests within their contracts
  • Liaising with clients and agency leads to review their performance and identifying flight risks
  • Coordinating end of contracts and departures and other admin tasks

Team super-organiser

General team organisation

  • coordinating all-team meetings
  • coordinating team awards and entries
  • managing our team database for account governance purposes
  • managing and recording team holidays and absence
  • coordinating bios, photos and full team organigram
  • identifying training and development sessions
  • overseeing and checking timesheets for the whole team (core and dedicated)
  • reporting on weekly resource usage from different teams 
  • help the team with IT and internal system queries directing them to the responsible team (HR, IT, internal timesheets)


  • You’ll preferably have experience of organising a team of people in a marketing agency or client-side environment.  
  • You might be a Senior Project Manager or Operations Manager looking for a slightly different role or a studio or traffic manager already. Or you may be working in an HR or talent team and seeking to move into resource management.  
  • You’ll need a minimum of 5 years’ experience and be able to show us you can fit in with our team, organising us and increasingly leading the areas of responsibility as you learn about our model.  Please note that this is not a conventional traffic or resource management role in terms of managing day to day project allocation for a team – much more of a focus on the team as a whole
  • Ideally, you’ll understand the different skill sets we need within an agency/studio
  • You’ll be people focused and solution driven with excellent problem-solving skills, organisational and communication skills 
  • You’ll be tenacious, never giving up and able to multitask effectively
  • You’ll be a great communicator across PPT, excel and word, with great attention to detail



Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 2000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.


We are a company built on our values; we have given you a brief overview below but would love to tell you more.


Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do ground breaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations


As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.





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