Role: Mid-Weight Community Manager 

Location:  Leatherhead - accessible from Clapham Junction, 40 mins from London Waterloo or 50 mins from Vauxhall - we require 2 days in the office per week and the rest WFH


Together with our client, you’ll be managing the social conversations for some of the UK’s top brand, as well as hunting out “golden nugget” opportunities for content creation and social engagement that drive fame. You will be responsible for building, engaging and proactively managing a social community through all key channels including Facebook, Instagram, Twitter. 

You will have access to the strategic and creative network of the wider agency and will be the lynch pin pulling the right people together to produce great content for your channels, as well as adding your own creative flair and community management expertise. You will work hand in hand with our in-house design team to create best in class content for the channels you manage. 


You are courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.  The successful candidate will have a strong background of working with digital and social agencies and must excel in planning and producing engaging and creative social media and digital work. An editorial background and creative skills such as Photoshop would be an advantage.  


You will work hand in hand with our in-house design team to create best in class content for the channels you manage. Working closely with the Studio team, Brand Managers, the Group Planning Director and customer service partners CEC, you will be using best practice to represent the voice of the consumer, monitor conversations, post content (paid and organic) and manage the daily operations of various social channels. 


  • Brand guardian and steward of online personality 
  • Driving dialogue with consumers  
  • Identifying proactive opportunities for engagement and reactive content  
  • Writing posts  
  • Attending and posting from live events 
  • Briefing creative 
  • Publishing content
  • Maintenance of influencer relationships and reposting 
  • Gathering of assets from / liaison with other agencies 
  • Escalating trends and issues / flagging customer service comments for CEC attention
  • Qualitative reporting 


  • Level, strategic thinker 
  • Gravitas with clients 
  • Entrepreneurial and proactive - ability to spot opportunities to create content and help clients achieve their business ambitions 
  • Creative flair  
  • Excellent written communication skills 
  • Works well under pressure 
  • Passion for food brands  
  • Keen interest in digital trends and popular culture  
  • Experience with working with a social media management tool 
  • In-depth understanding of paid media and the role of influencers 


  • Free use of onsite gym 
  • Discounted onsite hairdresser 
  • Onsite restaurant 
  • Discounted product shop 
  • Free ice cream


Many companies talk about having a unique and thriving business model, but the Inside Ideas Group truly does. This means that we have been named in the top 500 of the Financial Times fastest-growing companies in Europe 2018!

What IIG does is provide clients with dedicated, on-site agencies that are built from the ground up. These agencies live and work right at the very heart of our client’s organisation. Delivering precisely the skills and capacity they require, complemented by brand talent from our whole business on everything from planning to execution

This business model creates a truly entrepreneurial, fast paced, challenging and rewarding environment to work in!



We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations


As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

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As an employer, Inside Ideas Group are committed to becoming an inclusive employer and ensuring people from all backgrounds are represented regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We invite you to complete our data capture form to support us in our mission to minimise bias in our recruitment processes. 

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