ROLE: Account Manager  




Working in close partnership with our client, the Account Manager is responsible for the planning and account management of new product briefs (both in-scope and out-of-scope), making best use of all our delivery resources both on and off-site in partnership with the Project Manager and on-site studio team. As on-site lead, the role is required to build strong collaborative relationships with clients in Southampton whilst supporting the production teams in the UK and overseas.  

The Account Manager work proactively, understanding and aim to work smarter across the production of their content and ensuring that client is working together to create consistency in all outputs. Working in a global remit, the role needs to understand transcreation and production with ease as well as the many local nuances that come with this. 

Importantly, the Account Manager will be the day-to-day contact for the Content Managers who are based in Lille to make sure that they have the support for ongoing project queries to work through briefs, amends and the coordination of shoots/sample delivery (alongside the Production teams) 

 It will be important for the Account Manager to establish a good working relationship with the Content Managers who will be the provider of the client brief and act as the liaison between the agency and the client. 

The Account Manager will also work with the Head of Content across all their own label banners (brands) to provide a single production interface for the production and delivery of all banner related assets. The expectation is to deliver high quality output whilst looking to drive efficiencies. The expectation is to connect work activity across the UK, France and Shanghai to mirror the location of client offices. 

Reporting to the Account Director. 



  • Work in true collaboration and be responsible for Brand Guardianship on their projects/across K banners to ensure that the client experience is as positive as possible 
  • Working with studio managers and production teams to ensure the best delivery solutions studio team. Day-to-day resource/freelance decisions 
  • Work alongside other departments and closely with a copywriter within the dedicated team.
  • Ownership of process and systems re-engineering for delivery of assets
  • Feed into milestone project plans and ensure that this is communicated internally and externally
  • Interpreting/consolidation of client briefs, setting and managing project timelines, briefing projects internally & externally, ensuring all output meets client requirements, has been through QC and is approved and on brand before released to client
  • Strong understanding and experience with transcreation and localization process (including print, video and digital)
  • Supporting the OD and Business Director with handling issues of escalation/resolutions, pre-emptying these, managing all resource requirements, escalating potential issues + bottlenecks where necessary 
  • Assist with financial management and understanding, ensuring work is billed correctly and timely.
  • KPI monitoring of the account
  • Help with account growth & client development, developing, maintaining and growing client relationships, plus identifying new opportunities 
  • Internal commercial understanding: Retention of account, increase in revenue, high client satisfaction scores, improved internal processes
  • Working in a team of 35 in roles based across UK, France, Shanghai, and in our off shore hubs 



  • Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships
  • Experience in an agency environment
  • Strong team player and able to demonstrate excellent interpersonal/communication skills with a pro-active approach 
  • Strong client facing and presentation skills, ability to inspire and lead others
  • A commitment to high-quality output and service, with an eye for detail 
  • Strong project management and organisational skills 
  • Good analytical and numerical skills
  • Able to handle challenging situations and act appropriately
  • Good negotiation skills
  • Team player with strong work ethic and ability to adapt to and drive change
  • Strategic thinker and able to think analytically at a detailed level
  • Ability to strongly influence those outside direct control for positive results
  • Displays respect to all colleagues and encourages this behaviour in own team
  • Manages conflict in a positive and assertive manner for the best outcome
  • The ability to manage and develop junior team members
  • Experience in retail sectors or products that move at pace with high volume production
  • Knowledge of working with core asset production including; Photography/CGI/Videos/Asset Production/Retouching
  • Relevant experience across: 
  • Digital
  • Print
  • Motion Graphics
  • Artwork
  • Production 


Many companies talk about having a unique and thriving business model but OLIVER (Part of the Inside Ideas Group) truly does. This means that we have been named in the top 500 of the Financial Times fastest-growing companies in Europe 2018 

What OLIVER does is provide clients with dedicated, on-site agencies that are built from the ground up. These agencies live and work right at the very heart of our client’s organisation. Delivering precisely the skills and capacity they require, complemented by brand talent from our whole business on everything from planning to execution. 

This business model creates a truly entrepreneurial, fast paced, challenging and rewarding environment to work in! 



 To see the company benefits you will receive when you become part of team, please see Our benefits. 

 If you want to check that we are real people - please visit our Instagram. 


Our Values and how to live them  

Ambition – you look for opportunities to deliver greater value to those around you  

Imagination – you identify a range of solutions to problems 
Inspiration – you lead by example and encourage others to do the same 
Learning - you have excellent listening skills that helps you to learn from our clients and those around you.  

Results – you accept responsibility for your actions 


We recognise that some diverse groups are underrepresented within our industry and would welcome people from all backgrounds to apply. If you need us to make any adjustments to make your application process easier please let us know by  


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