ABOUT US
OLIPOP was founded in 2017 by Ben Goodwin and David Lester. Ben and David have been working together for nearly a decade to find accessible solutions to bring the benefits of digestive health to as many consumers as possible. OLIPOP is a deliciously refreshing tonic that is crafted with prebiotics, botanicals, and natural plant fiber to support your microbiome and benefit digestive health. We're on a mission to provide an affordable, delicious alternative to soda that delivers leading-edge health benefits to mainstream consumers.
OUR TEAM
At Olipop our values lead the way we create our products, engage with each other, and interact with our community. While we’re invested in our product, we’re equally invested in personal development. We’re tightly knit, we’re genuine and we’re always pushing the envelope to do a better job than we did the day before. Our team is also fully remote, requiring us to be resourceful, creative and collaborative to support our fast-moving business.
To best serve our diverse community of customers, we also seek to recruit and include people with a diversity of abilities, backgrounds, and cultures.
WHAT YOU’LL NEED
Working at a start-up can be as much a personal journey as it is a professional one. To succeed at a company like Olipop, you must be comfortable with failing, learning, and adapting. You need to be curious, optimistic, and able to find a way when it seems impossible. You must be confident enough to express your ideas but humble and open to learning from your experiences and from others. If this is the approach you take to life, then we’d love to hear from you.
THE ROLE
OLIPOP is looking for an authentic, eager, and highly motivated individual to join the team as our Customer Service Associate. This is a great opportunity to have a front row seat at a fast growing start up and new emerging category within functional beverages. In this role, you will support the Supply Chain team with administrative and logistics tasks that support the daily and long term business needs. They will be responsible for overseeing daily customer needs and providing logistical support for our Supply Chain needs. If you're looking for a fast paced environment, an opportunity for personal growth, and enjoy having fun along the way, then this is a role you'll thrive in!
RESPONSIBILITIES
- Supports the Customer Service Manager with day to day logistics planning and customer service tasks.
- Manage inbound customer orders which includes entering and planning orders with our carrier base to ensure customer needs are being met.
- Oversee the daily influx of bill of ladings to ensure accurate internal order entry and warehouse output.
- Ability to serve as a customer liaison between our customer base and internal departments.
- Provide support in early stages of bringing on new customers.
- Staying close to inventory levels and handling potential inventory cuts; including the communication directly with the customer when necessary.
- Provide support in building SOPs as we continue to grow out our team and daily operations.
- Provide administrative and logistical support for the entire Supply Chain Team.
QUALIFICATIONS:
- 1-2 years of previous logistics experience; at either a 3PL or CPG experience is a plus.
- Proven experience in a highly collaborative and fast-paced business environment.
- Dynamic problem solver who is comfortable wearing multiple hats and addressing issues on the fly.
- Transparent, open communicator who is also a great listener and can read between the lines.
- Deadline oriented with the ability to develop timelines, organize assignments, set priorities, and carry out plans.
- Strong attention to detail, hard work ethic, ability to work well with others and highly organized.
- Ability to be a collaborative team member in a dynamic growth environment.
- Understanding of Google platforms
- Ability to work across departments
- Basic Excel (and/or Google Sheets) proficiency
REPORTS TO:
Customer Service Manager
COMPENSATION:
$68,000-$75,000 base salary + bonus
We are proud to be an Equal Opportunity/Affirmative Action Employer. Olipop does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.
