Who We Are

OKX is revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology and to date, we have 50+ million users, 3000+ employees and 180+ countries believing in the same vision as us. We are safe and reliable, backed by our Proof of Reserves. As strong supporters of the Arts and Sports, we are proud partners of @McLarenF1 @ManCity @Tribeca.

About the Opportunity

The IT team focuses on providing a seamless and exceptional user experience for all internal users while our organization works towards building a secure and reliable platform for digital asset transactions. As an IT support engineer, you are a part of a talented group of professionals who enhance and manage our robust IT infrastructure while ensuring the reliability and scalability of our IT infrastructure and exchange platform.
You will engage with the broader company to ensure alignment on policies, procedures and compliance objectives and information security. You will collaborate and innovate are at the core of our team's values.
Join us as we shape the future of cryptocurrency trading.

What You’ll Be Doing

  • Be the first responder to technology related issues and re-route tickets to corresponding internal teams as needed.
  • Provide technical assistance and support to incoming queries and issues related to computer systems, network connection, software, and hardware.
  • Responsible for the administration, provision and management of software and applications such as Google Workspace, MS Office, Jamf MDM, Jira, Adobe in an enterprise environment with global offices.
  • Responsible for the initial setup of the company laptops, software and hardware installation, debugging, updating, maintenance, fault handling, RMA, software licensing.
  • Acts as point of contact for all IT-related systems in the office, such as VOIP system, video conferencing system, CCTV, access control system, printer and so on.
  • Assist new hires during the onboarding process to ensure their company-issued equipment functions as planned, as well as providing basic introductions to some of the IT systems and collaboration platforms.
  • Resolve technical problems in partnership with the broader IT Ops teams for Local Area Networks (LAN), Wide Area Networks (WAN), and Wi-Fi.
  • Participate in Global IT initiatives and projects and assist in IT implementations with projects in the pipeline
  • Create IT knowledge-sharing documents, and constantly improve the IT service desk knowledge base.
  • Responsible for the implementation of the technical standards, strategies, specifications, and solutions designed by the Global IT team.
  • Responsible for improving the IT service satisfaction and service experience of internal users.

What We Look For In You

  • 5+ years relevant work experience in technical support or a similar technical environment.
  • Minimum Bachelors degree in IT information systems, Computer Science, Engineering, Cybersecurity, or related field.
  • Familiar with macOS is a MUST. Familiar with Windows, Linux, MS Office, Google workspace, Jamf MDM, Jira, Okta, password vault, drive encryption and other similar applications operation and maintenance.
  • Must be self-motivated, and possess the ability to work reliably and responsibly, both independently and in a team environment.
  • Good verbal communication, team player, and proactive approach to resolving problems and issues.
  • Ability to communicate effectively at all levels of an organization, including executive level management.
  • Excellent English language verbal and written communication skills is a MUST; fluency in Mandarin is highly preferred.
  • Ability to handle stressful situations and tight deadlines in a fast-paced environment.

Nice to Haves

  • network administration
  • Remote support experience
  • IT certifications or equivalent experience.
  • Bilingual in Mandarin and English.

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependents
Okcoin Statement:
The salary range for this position is $126,000 to $158,000. The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Okcoin and OKX internal or external careers site.

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