Who We Are
At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.
We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you.
About the Opportunity
What You’ll Be Doing:
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Consistently and comprehensively communicate with key stakeholders to ensure the shared understanding of goals, deadlines and deliverables
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Assist in the set up, execution and maintenance of business operations activities and documentation
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Partner with internal stakeholders (Customer Support, Product, Compliance, Marketing, and Affiliate BD) to ensure and build the operational processes that enable business growth in an efficient manner
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Onboard and transfer Affiliates
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Track Affiliates Performance & Activities and manage payment process of affiliates
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Design and implement ongoing growth and marketing activities to engage, acquire and retain user pools and trading volume
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Monitor daily trading operational activities and coordinate between internal and external parties to resolve issues
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Draft announcements, FAQs and other external-focused educational content for affiliated campaigns
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Leverage on user data and insights to contribute to the team’s growth & ops strategies
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Build datasets/dashboards and compile data reconciliation to identify gaps to grow the business, including weekly and monthly reporting
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Constant monitoring of data, communities, investigating issues and solving each problem
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Support affiliated users and help them to solve problems with the help of Customer Service
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Preparing regular Product Feedbacks from Affiliates and Affiliated User
What We Look For In You:
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Relevant experience in crypto exchange with a strong understanding of exchange operations and/or crypto trading business (order book, liquidity, trading rules reference data)
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Good understanding of fundamental affiliate customer acquisition KPIs and optimization methods to improve performance through data analysis and segmentation
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Comfortable with interpreting and analyzing large data sets to highlight key takeaways and actionable insights
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Strong internal and external stakeholder management skills
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Able to work in a fast paced and multi-tasking environment independently, but also collaboratively with teams across different business units and regions
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Fluent in English as a working language (both spoken and written)
Perks & Benefits
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Competitive total compensation package
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L&D programs and Education subsidy for employees' growth and development
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Various team building programs and company events
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More that we love to tell you along the process!
