Who We Are
At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.
About the Team
This team is part of the Legal & Compliance Operation Centre's Learning Development & Quality Assurance (LDQA) team , home to specialized teams of operation experts in compliance activities, many with years of first-hand experience across a wide range of industries and sectors. This team supports the business by ensuring we adhere to global standards of compliance practices covering Customer's Due Diligence (CDD) checks, Anti-Money Laundry (AML), Financial Crime Prevention, Sanction checks, and through our Legal Operation team who oversees daily compliance based reports. We strive to ensure we meet the global standards of compliance framework as well as introducing new and innovative solutions to everyday issues when it comes to compliance within the Crypto industry.
About the Opportunity
The LDQA Senior Manager is tasked overseeing the LDQA department under the Legal & Compliance Operation Centre of OKX in ensuring a robust design of continuous training module, content, as well as quality of the overall knowledges of the agents are continuously improved as well as assimilating new global developments within the Compliance spectrum are reflected into the business learning & training module. This role is a strategic role that looks into ensuring we established a comprehensive and world-class learning and development methodology within the Legal & Compliance operation team. Some of the key responsibilities will cover the following:
Quality Assurance Responsibilities:
- You will be tasked in outlining the existing QA frameworks and policies within the Compliance Operations department covering Anti-Money Laundering (AML), Customer Due Diligence (CDD), Sanctions & Legal Operations team and assessing the relevancy of the existing practices and any improvement needed to be introduced.
- Established the proper channels of QA assessment methodology as well as the qualifying criteria that reflects the business needs in ensuring we maintain a high-level of compliance standards in the business operation.
- Conduct root cause analysis of quality issues and complaints pertaining to Compliance standards to identify systemic problems and develop action plans for improvement.
- Develop standards to analyze quality monitoring data to identify trends, patterns, and areas of improvement, and provide recommendations for training and process enhancements.
- Initiate calibration sessions within the operation, training, and product teams to establish process, define quality standards, ensure consistency/fairness, refine and refocus training.
- Develop and maintain quality documentation and processes including quality nuances/scorecards, quality assurance departmental SOP, and other quality-related materials.
Learning & Development Responsibilities:
- Taking charge in developing and collaborating with internal and external stakeholders for training-need-analysis (TnA) exercises, ongoing training recommendations based on product / process knowledge test (PKT) results for existing employees as well as for newly onboarded employees.
- Developing a business-partnering role for internal stakeholders on training progress reports and any interventions initiatives for performance improvement.
- Taking charge in developing several Learning & Development channels methodology such as e-learning, classroom training, mentorship / job shadowing, immersive induction and any other channels to reflect based on global industry best-practices standards.
- Lead the development of assessment modules, frequency, content as well as corrective follow up initiatives for below performance.
- Taking a proactive role in partnering with businesses in addressing any potential key issues in learning & development topics such as below performance corrective intervention, module development, industry knowledge updates any any other topics surrounding the L&D and quality assurance of Compliance & Legal operation.
To be successful in this role you will need
- 6 years and above of work experience in Learning Development & Quality Assurance background, experience from fintech, BPO, Contact Centre, Shared Services and any other high-volume client interaction nature of business unit is preferred.
- Experienced in developing and deploying strategic QA monitoring standards and training modules from conceptualization up to execution stage.
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Experience in leading a team of trainers / Quality Assurance Specialists or experts in deploying training initiatives and continuous knowledge exercises.
- Experience in developing customized QA monitoring procedures and policies within the Compliance domain.
- Sound knowledge with basic adult-learning L&D Methodologies and theories as well as implementing training modules based of these theories and success stories of existing external practices.
- Experienced in developing and maintaining a robust assessment methodology and reflecting it to the business needs in term of knowledge area of improvement needs
Why Join Us?
- Competitive remuneration package (Basic Salary + Generous KPI bonus program + Annual Increment).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Yearly Bonus
- Hybrid work arrangements
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
