OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.


About the Opportunity:

Customer complaints and problems that can't be resolved at the frontline level are handled by the Escalation Specialists.

Collaboration with clients to pinpoint their challenges, choose the best course of action, and swiftly address any lingering problems.


What You’ll Be Doing:

  • Empowered to have high-level authority to deal with requests or complaints
  • Handle escalations and tech troubleshoot to provide a high-quality service experience
  • Assist the Operational Excellence team in the development of the planning process and prioritizing improvement opportunities based on strategic and tactical planning objectives
  • Assist internal partners to ensure business and strategies are maintained effectively
  • Feedback on any new business strategy or processes


About You:

  • Minimum in bachelor’s degree
  • Minimum 3 years’ experience in Customer Escalation / Customer Service; FinTech or technology industry background strongly preferred.
  • Possesses good trading knowledge.
  • A highly solution-oriented mindset with hands-on execution capability
  • A strong communicator who's fluent in English
  • Added advantage if you able to speak & write in Mandarin


Why Join Us?

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Meal Allowance up to RM 500/month
  • Monthly Team Building
  • RM 2500 Benefits per annum (Training & Wellness)
  • Hybrid work arrangements
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.



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