About OKX
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.
OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.
What You'll be Doing:
- Responsible for on-site real-time management, monitoring business changes, deploying manpower in a timely manner to ensure stable and up-to-standard connections. Continuously improving the satisfaction of omni-channel service experience.
- Responsible for manpower assessment, recruitment needs assessment and reporting. Match scheduled resource with actual needs to define the operating potentials and feedback to the scheduling team.
- Output and optimize real time coordinating models/ tools to help ensure smooth business operations.
- Timely analyze the on-site delivery metrics and improve continuously.
- Strengthen business communication with the on-site operation team, business operation supporting team, provide required data support, collect employee feedback, and continuously optimize scheduling management and on-site control.
What We Look For in You:
- Bachelor‘s degree or above.
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
- Minimum 2 years on-site management experience in self-operating large-scale (at least 100+ agents) customer service centers, familiar with on-site management and monitoring and coordinating experience. Familiar with the operation mode and characteristics of call centers.
- Sensitive to data management, possess data analysis capabilities and able to adjust and improve products and on-site operation strategies in a timely manner through the collection, induction, and analysis of on-site operation data. Advanced excel skills are required and proficient SQL/Python is welcome.
- Proactive, meticulous and patient in work with good communication and coordination skills. Good stress tolerance with strong sense of responsibility and execution, and excellent teamwork skills.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
- Willing to take turns on duty between 9~18 and 15~24 (with 2 off days per week) to support the business success in long term.
Benefits & Perks:
- Competitive remuneration package (Basic Salary + Shift Allowance + Annual Increment)
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
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