About OKX:
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.
What You'll Be Doing:
- Responsible for receiving, following up, and solving difficult problems, ensuring that problems are not missed with closed-loop solutions.
- Proactively discover problems, and promote problem solving through product and process optimization to improve user experience.
- Communicate across departments, coordinate with others, and lead the team to achieve goals.
- Formulate and improve relevant systems and processes to promote team development.
What We Look For in You:
- Full-time Diploma or above (Degree is preferred), with more than 5 years of excellent customer service team management experience. Experience in multinational team management is preferred.
- Willingly to work according to given schedule to support 24x7 operations.
- Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
- Strong data analysis skills and logical ability.
- Strong stress tolerance with good communication and coordination skills.
- Proactive working attitude with excellent customer service spirit.
- Willing to work in Tun Razak Exchange, walking distance to MRT TRX.
Benefits & Perks:
- Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Annual Increment).
- Meal allowance up to RM 500/ month
- Unlimited transport allowance (T&C apply)
- Monthly team building
- RM 2,500 training & wellness benefits per annum
- Yearly bonus
- Convenient workplace (5 minutes walk from MRT TRX)
- Insurance coverage for employees & dependants
- Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
- Employee engagement, recognition and appreciation program
- Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations
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