What You’ll Be Doing:

  • Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.
  • Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
  • Maintaining a working knowledge of company products to effectively communicate with customers.
  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

 

What We Look For In You:

  • A diploma in finance, customer service, or a related field.
  • A minimum of 2 years' experience as a social media agent, customer service, or a similar role.
  • Excellent command of spoken and written English with multi-language skills would be a plus.
  • Ability to work independently in a fast-paced environment.
  • Willingly to work according to given schedule to support 24x7 operations.
  • Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
  • Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
  • Excellent time management: ability to multi-task to solve issue for Customers, while managing time.

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