About OJO

OJO envisions a world where everyone has what they need to own a home. We know that homeownership is one of life’s most complex decisions and access to trusted advice and expertise can be the difference-maker. Through the fusion of machine intelligence and human expertise, we meet people wherever they are in their home journey to provide deeply personalized guidance and support.
 
Our intuitive technology learns each individual’s needs and preferences to provide a tailored experience whether they’re buying, selling, or managing their home as an asset. We then help them to move forward when the time’s right — with support, knowledge, and confidence.
 
From our network of top-rated agents we’ll match homebuyers and sellers with the expert who can best support their specific journey. We introduce agents and loan officers to consumers at just the right time, and underpin the connection with tools and insights to ensure a best-in-class experience.
 
As part of our team, you’ll help create the experiences that help level the playing field in real estate, so that all people — regardless of race, class, or gender — can experience the gateway to wealth and the security that home provides. 

About the OJO Product Design Team

The OJO Product Design Team is a collection of designers with unique skills, passions and superpowers that together with our product and engineering partners, define and iteratively develop the cross-channel experiences for our customers. We highly value curiosity, innovative thinking, risk-taking, story-telling, measurement, analytics, and above all, a deep focus on our customers: homebuyers & sellers, OJO’s real estate agents and service providers, and our Internal tech-enabled people.

If you enjoy working in an incredibly high growth and innovative environment, come join us!

The Role

OJO Labs is looking for a Senior Product Designer to impact thousands of consumers and real estate agents by joining the OJO “Nucleus” Consumer Engagement Team. Together you will shape the way OJO’s service experience leverages a combination of technology-driven decision making and a 360° view of our customer to assist our Customer Engagement Representatives (CERs) and Personal Concierges to deliver a better real estate experience to every consumer, real estate agent, and service provider in our marketplace. Using rapid iteration, and A/B testing protocols, you will work closely within a collaborative and cross-functional team environment, to create internal tools and complimentary consumer-facing digital experiences that make buying, selling and owning a new home easier and more possible. 

Responsibilities:

  • Work closely with the product managers and engineers of our “Nucleus” Consumer Engagement Team as well as our CER and Concierge operations teams, to define the service experience and corresponding tools that will deliver on OJO’s vision of a better and more equitable homebuying experience
  • Partner with these cross-functional teams to leverage analytics, user feedback, and input from multiple stakeholders - to identify problems and define goals that inform the Nucleus product strategy, and ladder into OJO's overall company strategy.
  • Map product requirements to design elegant internal tools and consumer-facing user flows, prototype interactions 
  • Assisting PMs and Engineers in ticket definition - working within an Agile environment
  • Deliver production-ready designs for development and collaborate directly with engineers to support an iterative product development process

Requirements:

  • 3-5 years experience working as an in-house Product Designer, working with Product Managers and Engineers to turn design into code and shipping products to market with an accompanying portfolio
  • Direct experience designing internal-facing products that support efficiency, effectiveness and quality of UX
  • Knowledge and strong ability to advocate for over-arching and domain-specific design principles
  • Experience working within and actively contributing to a multi-domain design system
  • Deep knowledge of Figma
  • Working knowledge of other prototyping, wireframing and mapping tools
  • Experience in conducting and participating in qualitative user studies

Bonus Points:

  • Experience researching, designing and delivering in a rapidly iterative startup environment
  • Knowledge of, and experience designing for consumer/provider marketplace dynamics
  • Knowledge of, and experience designing for call center and customer service hybrid communications scenarios
  • Experience in consuming/utilizing quantitative data analysis
  • Knowledge of the real estate industry
  • Experience designing web-based desktop applications

You Enjoy: 

  • Designing products with an end-to-end “big picture” experience in mind, knowing that it’s not just about a fine-tuned design, but how the people interact with the end-to-end service that matters
  • Participating in user research/testing with product users in remote and asynchronous scenarios
  • Translating foundational, generative, and evaluative research into insights, opportunities and new UX concepts
  • Having a strong voice to inform others on how the product you work on impacts both our customers and our business
  • Leading the ideation of full product and feature-level work and managing design compromises with team members
  • Solving complex design and interaction problems that impact multiple user types, systems, and teams 
  • Hearing feedback from Product, Design and Engineering team members, and can both defend designs and make changes as necessary
  • Communicating complex ideas or concepts to non-tech, non-design-oriented colleagues and stakeholders 
  • Balancing multiple tasks in a fast-paced environment and striking the balance between sketches, process flows, wireframes, Lo-fi & hi-fi prototypes 

Our Team

With offices all over the world, our award-winning work environments blend meaningful impact and employee satisfaction. We have offices in Austin, Texas; Minneapolis, Minnesota; San Mateo, California; Chicago, Illinois; Toronto, Ontario; and Vieux Fort, St. Lucia.
 
OJO has received multiple workplace awards, including Fortune Best Workplaces in Technology, Inc. Best Workplaces, and Austin Business Journal’s Best Places to Work. Every person at OJO has a significant impact on our evolving product, team, and culture, which is why we hire the best technical, creative, and operational minds.
 

Virtual Life at OJO

At OJO, we care and listen deeply to the needs of our team to ensure they are comfortable and have the necessary tools to be productive while working from home during the pandemic. We strive to allow a balance and separation between home and work life, and provide support and a flexible working schedule so that employees are able to focus on what’s important to them. The leadership team at OJO has decided that we will work from home indefinitely. As safety allows, offices will open and employees will have the option of accessing them to work. We will continue to monitor and respond to COVID-19 proactively, while adhering to safety precautions provided by medical leadership.
 
OJO is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law.

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