Roofing Operations Administrator

About Offshore Launch:

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

 

Your Role:

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

 

Responsibilities:

Lead & CRM Management

• Track new leads and job statuses within AccuLynx or other CRM systems.
• Ensure proposals and estimates are followed up on to improve close rates.
• Monitor and update job pipelines, keeping sales and operations teams informed.

Customer & Job Coordination

• Schedule roofing jobs, ensuring crew availability and material delivery align with project timelines.
• Send job reminders before inspections, installations, and project completions.
• Act as a liaison between customers, project managers, and field crews, ensuring all parties are informed of job progress.

Crew & Vendor Scheduling

• Coordinate with roofing crews, subcontractors, and suppliers to prevent scheduling conflicts.
• Ensure subcontractors, such as gutter installers, painters, and labor crews, are properly scheduled.
• Maintain crew availability calendars to optimize job scheduling.

Invoicing & Payment Tracking

• Generate and send invoices using QuickBooks and Payzer.
• Track payment statuses, apply received payments to jobs, and update records in AccuLynx.
• Follow up on overdue payments via email, text, and phone calls.
• Work with project managers and customers to resolve payment disputes.

Reporting & Process Documentation

• Maintain weekly reports on job progress, invoicing status, and collections.
• Document and refine standard operating procedures (SOPs) for key workflows.
• Identify bottlenecks and inefficiencies, recommending process improvements.

Administrative Support & Process Optimization

• Support job file reviews, ensuring all project details are correctly documented.
• Monitor Google Reviews and online reputation management efforts.
• Assist in marketing monitoring efforts, such as rehash campaigns and warranty registrations.

 

Requirements: 

• Must have a minimum 2+ years in the roofing or construction industry. 
• Experience in an administrative, operations, or project coordination role.
• Experience with AccuLynx.
• Experience with QuickBooks, Payzer, Google Sheets, RoofSnap, or similar tools is a plus. 
• Exceptional written and verbal communication skills, with the ability to coordinate between clients, project managers, and vendors.
• Highly Organized: Capable of tracking multiple jobs, invoices, and customer communications simultaneously.
• Problem-Solving Ability: Proactive in troubleshooting scheduling conflicts, payment delays, and operational inefficiencies.

 

Compensation & Benefits (to be provided by Offshore Launch):

- $800-$1,300 depending on experience
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development

 

Note:

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.