Hubspot CRM Specialist

Mission

As a HubSpot CRM Specialist, you'll play a pivotal role in refining our CRM capabilities to boost business operations, enrich customer relations, and elevate our sales and marketing efforts. Your mission will be to empower and innovate OfferZen’s use of HubSpot CRM to ensure streamlined operations and superior data management, directly contributing to our business growth and customer satisfaction.

What success looks like

Implement and optimise HubSpot CRM to fully align with our business goals, making it a cornerstone for our sales and marketing strategies.
Develop systems and processes that ensure data integrity and provide actionable insights, fostering data-driven decision-making across the company.
Design and deliver training to maximise team proficiency and adoption of the CRM, enhancing user engagement and system effectiveness.
Continuously refine CRM workflows and functionalities to keep pace with business needs and industry best practices.

Responsibilities

Requirements Gathering and Solution Design: Collaborate with cross-functional teams to gather and document business requirements and design scalable solutions for CRM enhancements and customisation that drive revenue growth.
Overall HubSpot administration: Responsible for the CRM system implementation and configuring the setup of profiles and permission sets, objects and properties, workflow automations and third-party tool integrations.
Data accuracy: Setup monitoring systems to proactively identify data issues and areas for improvement.
System optimisation: Continuously optimise HubSpot system and processes to ensure they align with business goals and deliver value to end-users.
Reporting and Dashboards: Create and maintain customised HubSpot reports and dashboards to provide real-time insights to stakeholders, enabling data-driven decision-making.
User Training: Develop and deliver training programs for CRM users to ensure they fully leverage the system's capabilities and best practices.
Testing and Quality Assurance: Conduct thorough testing of CRM system changes, ensuring data integrity and system functionality.
Documentation: Maintain accurate documentation of CRM configurations, processes, and workflows to support ongoing system management and knowledge sharing.

Requirements

Bachelor's degree in Business Administration, Information Technology, or a related field.
Minimum of 4 years experience as a Business Analyst or similar role, with a focus on CRM systems.
Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, HubSpot) and related tools.
Strong analytical skills with the ability to interpret data and provide actionable insights (SQL advantageous)
Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
Detail-oriented with a commitment to accuracy and data integrity.
Knowledge of best practices in CRM, customer lifecycle management, and industry trends.
Problem-solving abilities and a proactive approach to identifying and addressing CRM-related challenge

What it's like to work at OfferZen

We love to do fun stuff together. We are focused on building a connected tribe and a sense of belonging. We value unique and diverse approaches and ensure we create opportunities to share and learn from each other. We have regular online events, show and tells and a book club as well as regional and annual off-site events.

We're dedicated to authenticity: We treat people as people, caring personally and speaking openly. We foster low-ego behaviour – we own our mistakes as well as our victories. We're never about blame. We're always about honesty, learning and continuous improvement. We ensure lots of transparency and visibility. From OKRs and strategy to analytics and company performance numbers, it's all available for you to see and understand.

We're passionate about learning and levelling up: Everyone at OfferZen strives for a growth mindset. We read books, listen to podcasts, share expertise obsessively, then take on hard challenges with smart guidance and support. When things go wrong, we look for the learning and how to improve.

We’re all about balance: We believe that maintaining a healthy balance between home and work is the key to feeling happier and more productive. We work fully remote and also offer 24 days of leave a year which are available to use from the time you start.

The OfferZen Story

OfferZen is on a mission to improve the experience of finding work for people involved in making software, from developers to designers and data scientists through the utilisation of our world class online recruitment marketplace. We do this by flipping the traditional recruitment model on its head and getting companies to reach out to candidates with upfront offers.

Over the last 7 years, we have managed to make a large dent in the South African online tech recruitment marketplace – and we're speeding up. We have a team of 100+ people with offices in both Cape Town and Amsterdam. At 7 years young, we’re still in an exciting scale-up phase which allows us to develop new and exciting ideas, innovate our product, and think creatively about solving real problems

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