About the role:
The Sr. RevOps Systems Administrator will be responsible for building out tools to maximize efficiency at all levels across the sales organization. This person will play a critical role in developing a framework for scalable reporting, strategic planning, and supporting senior-level Sales and Revenue Operations leadership. We are looking for a proactive individual who can help us continually improve and enhance our tech stack, gather requirements and feedback, design scalable best practice solutions, and manage the product roadmap.
We are looking for someone with a deep understanding of the Salesforce, Zendesk, and Zuora platforms, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Sr. RevOps Systems Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Revenue Operations project.
Here’s more of what you will get to do:
- Serve as the primary administrator for Salesforce, Zendesk, and Zuora platforms, overseeing user access, configuration, customization, and maintenance
- Systems development and configuration. Including but not limited to Salesforce automation with Apex and Flow, custom fields, custom objects, record types, permissions, roles, sharing rules, and more
- Responsible for configuration of sales tech/apps that have integrations with Salesforce, including Zendesk, Zuora, enablement tools, DocuSign, CRM Analytics, DemandTools, Jira, and Community Experience portals
- Collaborate cross-functionally with Revenue Operations team and Sales Enablement to develop end-user training and support to ensure effective utilization of systems, accurate reporting, and process adoption
- Collaborate with other cross-functional teams to gather requirements, design solutions, and implement system enhancements to meet evolving business needs
- Develop and maintain system documentation, including process workflows, standard operating procedures, and data governance policies
- Identify and address user internal support tickets for end users and stakeholders
- Conduct regular system audits and performance monitoring to identify and address issues proactively, ensuring data accuracy and system integrity
You’ll thrive in this role if you have:
- Experienced. 5+ years of experience as a Salesforce and/or tools administrator in revenue organizations at a fast-paced technology company or consultancy. 2+ years of experience in administration of Zendesk and Zuora
- Certifications: Salesforce Certified Admin, Advanced Salesforce Certified Admin preferred
- Technical. Salesforce Administration/Development, Apex, Salesforce Flow, Zendesk Administration, Zuora Administration. Experience in Jira, Tableau Software, Marketing Cloud Account Engagement (Pardot), Digital Experience (Community Portals) preferred
- Communicator. Strong communicator both verbally and written. Able to communicate at all levels
- Team Player. Able to manage multiple priorities and build excellent rapport with internal teams
Compensation Range: $134,000 - $152,000
OfferUp offers a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. Individual salaries within our ranges are determined through a variety of factors, including but not limited to education, experience, knowledge, skills, and geography. All roles will receive equity in OfferUp as part of their compensation, the amount of equity varying depending on the individual’s level and experience.
Benefits (all US roles): In addition to our compensation package, this role is eligible to enroll in health insurance, healthcare savings, and spending accounts, retirement savings benefits (401(k) plan with match), basic and voluntary life insurance, disability benefits, and paid time off for sick leave, family and/or medical leave, vacation, and 12 company holidays. In regard to vacation time, OfferUp has a flexible vacation policy, and, in general, full-time, exempt employees will be expected to take 3-5 weeks (15-30 days) of pre-planned vacation time per year. Vacation needs are flexible and will naturally vary from year to year based on individual circumstances and business needs. In regard to sick time, all full-time employees (exempt and non-exempt) will be granted 12 days (96 hours) of sick time per year (pro-rated if the start date is other than January 1). Your recruiter can share more details about specific benefits during the interview process.
About OfferUp:
OfferUp is the largest mobile marketplace for local buyers and sellers in the U.S. We are changing the way people buy and sell in their communities by providing a uniquely simple and trusted experience on our iOS and Android apps. Our goal is to be the platform of choice for local commerce by connecting buyers and sellers through an interface that makes selling an item as easy as snapping a picture from a mobile device. OfferUp was founded in 2011 and has grown to serve local markets across the U.S. with more than 1 in 5 adults using OfferUp in 2022.
More About OfferUp At a Glance
- Top 10 Shopping app in the App Store and Google Play Store for three years
- 15%+ of adults in several markets use OfferUp every month (LA, Miami, Phoenix, Seattle, Las Vegas, Riverside, Orlando)
- OfferUp works directly with nearly 2000 US law enforcement agencies to build trust in local communities
OfferUp is changing the way people buy and sell locally, and we’ve built a dynamic team to do it. To learn more about what it’s like to work at OfferUp, check out our blog: https://blog.offerup.com
OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge.
