OfferUp’s mission is to build the largest, simplest and most trustworthy local marketplace. The free app for iOS and Android helps sellers quickly post items for sale with just a picture from their smartphones and lets buyers easily browse what's nearby. Now the largest mobile marketplace for local buyers and sellers in the U.S., OfferUp brings millions of people together to discover more value right where they are.

 At a Glance

  • A top shopping app on iTunes and Google Play
  • Geekwire App of Year
  • 60+ Million Download

OfferUp is seeking a Customer Centric Customer Success Onboarding Manager to help drive the value of OfferUp Autos Program and jump start our Customers to love their experience with OfferUp.

Customer Success Manager is responsible for overseeing Onboarding of Autos Customers to ensure they are set up for success from Closed Won in the sales process to a Verified Live Dealer. This is a combination of performing internal Onboarding and overseeing partner teams Onboarding of customers. Guided by OfferUp’s core values and a customer centric approach, responsible for kicking off the customers and troubleshooting any issues to proactively assist with retention and loyalty.

If you are a confident, positive driven employee who loves to do tactical work, provide customers with helpful support as well as collaborate on new ideas then this role could be perfect for you.

What you will do:

  • Process Onboardings for New High Value and New Process type of Customers
  • Help to build out processes for how we onboard Higher Value Customers
  • Work cross-collaboratively to solve larger issues and bugs that our customers are experiencing
  • Working as a team to set our customers up for success while thinking about how we streamline processes
  • Provide exemplary customer service to all Customers (internal and external)  
  • Quality check both Partner and Internal onboardings
  • Help with the overall training of new hires and be involved in interview processes
  • Partner with Engineering to escalate, track and resolve
  • Communicate and work with main Vendor reps to ensure they are processing our customers in a timely and correct manner
  • Troubleshoot issues and or missing items needed to complete onboardings
  • Work in our back-end Admin tool to create and edit customer accounts
  • Collaborate with Account Management, Sales, Product, Research, Marketing and Business Operations to ensure the learnings from the field are incorporated into the overall business direction
  • Lead, track, and report on all activity and results in our CRM (
  • Use, track and solve tickets in Zendesk from partner team, vendor and AE/AM teams

Qualifications & Requirements:

  • Great at details, tactical work and likes being heads down in a working zone
  • Hard-working and driven by metrics, GTD mentality
  • Likes to solve problems, likes numbers and a desire to see tasks to completion
  •  Demonstrated track record of exceeding expectations in customer facing interactions
  • Experience with E-Commerce, SAAS, Mobile Apps, and/or Advertising platforms is desired but not required
  • Minimum 2-5 years experience in an Account Management, Customer Service, Customer Onboarding or Customer Support Support Facing Role
  • Collaborative solving problems yet focused individual contributor with an overall Team Focused mentality
  • Previous use and general knowledge of SalesForce, Zendesk and Jira preferred
  • Resourceful and adaptable, and can identify creative solutions that may not be “how it is done” in this space while also paying close attention to existing processes
  • Desire to help build out processes and pursue excellence together
  • Strong ability to work cross-collaboratively and with different personalities and job functions
  • Phone based skills - ability to influence and communicate, experience in phone sales a plus
  • Knowledge of the automotive dealer industry is desirable but not required
  • Nice to have: Email marketing campaign, Training experience or process improvement and documentation experience
  • Bachelor’s degree or equivalent experience.
  • Spanish-speaking a big plus 

OfferUp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OfferUp complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

OfferUp expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OfferUp’s employees to perform their job duties may result in discipline up to and including discharge



Apply for this Job

* Required

File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at OfferUp are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.