ODK Media, Inc. is an online streaming media service provider. Our platforms, OnDemandKorea.com and OnDemandChina.com are leading destinations for Asian entertainment. We create an amazing experience that celebrates the best of Asian entertainment, technology, and culture.

We are currently looking for a Customer Service Representative to join our growing team, who will be responsible for  for all phases of Customer Service to resolve incoming customer inquiries via phone and email. We are looking for creative and diverse individuals who are passionate about redefining content through innovation, unconventional thinking, and embracing fun!

 

DUTIES & RESPONSIBILITIES

  • Demonstrate proactive & effective communication with cross functional teams
  • Automate user inquiry and response process
  • Understand user trends for service and generate reports
  • Help to develop and implement a customer service policy for the organization
  • Finding ways to measure customer satisfaction and improve services
  • Investigating and solving customers’ problem, which may be complex or long-standing problems that have been passed by CSR
  • Manage accurate records of correspondence with customers
  • Analyze statistic data to determine the level of customer service our organization is providing
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

REQUIREMENTS

  • 2+ years in online B2C- service customer service
  • 2+ years in CS team
  • Bilingual in English and Korean
  • Experience with video streaming technology
  • Proven customer service experience
  • Strong communication skills to build relations and work across teams
  • Analytical skill set

PERKS & BENEFITS

  • Unlimited Paid Time off
  • Health Insurance paid for you and your family at no cost
  • Paid Sick Days and Holidays
  • Year-end Discretionary Bonus
  • 401k (Employer Match 4%)
  • Catered lunch every day at different local cuisines and a kitchen stacked with drinks
  • Free access to many different media streaming sites
  • Game room, company parties, free merchandise and much more!

 

ODK Media, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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