We’re looking for a content strategist with a focus on Spanish content and English-Spanish translation to serve on multidisciplinary project teams with career civil servants, actively demonstrating the value of iterative development and user-centered design.
Our teams are working to improve a wide range of city services, including researching and redesigning content for our permitting processes, helping the Office of Police Oversight begin to redesign the feedback loops between Austin's communities and the police who serve them, designing the future of austin.gov, and creating city-wide standards for service design, web development, and user research.
As a member of our Office of Design & Delivery, you'll serve with a small but mighty content team as an expert and educator in your discipline, establishing new practices that can work across departments and providing guidance and training for your team members and all city staff.
$70,000-$80,000, commensurate with experience
What you'll do
- Serve on multidisciplinary teams to concept, prototype, test, and implement content solutions for city services.
- Guide the editorial voice for Spanish language content.
- Work with our in-house service design team to design and implement a process to translate content and do usability testing on translated content that ensures it is readable and understandable.
- Identify and model content types for websites, applications, printed resources, and in-person transactions.
- Design content production workflows and documentation based on the needs of stakeholders and department staff.
- Demonstrate expertise in service-oriented language and draft (a lot) of pages to help residents find the services and information they need.
- Guide and coach team members and stakeholders on content strategy and writing for the web, especially colleagues who are taking on new tasks and roles.
- Pursue continuing engagement with internal and external users, and participate in planning thoughtful and ethical user research.
- Participate in establishing standards for services across the city to improve usability, accessibility, and efficiency.
- Commit to making what we build fully accessible to the people we serve.
- Share what we make and how we make it through community meetings, blog posts, and other functions.
- Serve as a subject matter expert in the hiring process for additional design and technology specialists.
What we're looking for
- Three years of professional experience designing content for online experiences, websites, applications, or advertising
- Experience implementing content translation workflows
- Knowledge of lean and agile design methodologies, including expertise in determining when and how to use specific approaches, deliverables, and facilitation methods
- Ability to engage with a wide range of digital specialists, subject-matter experts, stakeholders, and the public to produce best-in-class solutions
- Experience analyzing and participating in qualitative user research
- Knowledge of web standards and best practices related to accessibility, usability, and writing for the web
- A passion for public service and a commitment to doing the hard work that’s necessary to improve our city services
- Two years of relevant work experience
- Graduation from an accredited four-year college or university with major course work in a related field. An additional 4 years of experience can substitute this education requirement.
What your interview experience will look like
- Complete the initial application and minimum qualification check, including a Spanish test.
- Join us for an informal phone call or Google Hangout.
- Come to an onsite interview with a handful of teammates, do a content strategy exercise, then tour the space and meet the team.
- We'll reach out with a decision within a few weeks. From there, we'll be communicating frequently about next steps, but be aware that HR processes take a while at the City of Austin.