Our teams are working to improve a wide range of city services, including researching and redesigning our permitting processes, prototyping ways to change behaviors around recycling and composting, designing the future of austin.gov, and creating city-wide standards for service design, web development, and user research.
As a member of our Office of Design & Delivery, you’ll also serve as an expert and educator in your discipline, establishing new practices that can work across departments and providing guidance and training for your team members and all city staff.
What you'll do
- Serve on multidisciplinary teams to concept, prototype, and implement content solutions for city services
- Identify and model content types for websites, applications, printed resources, and in-person transactions
- Design content production workflows and documentation based on the needs of stakeholders and department staff
- Guide and coach team members and stakeholders on content strategy and writing for the web, especially colleagues who are taking on new tasks and roles
- Pursue continuing engagement with internal and external users, and participate in planning thoughtful and ethical user research
- Participate in establishing standards for services across the city to improve usability, accessibility, and efficiency
- Commit to making what we build fully accessible to the people we serve
- Share what we make and how we make it through community meetings, blog posts, and other functions
- Serve as a subject matter expert in the hiring process for additional design and technology specialists
What we're looking for
- Three years of professional experience designing content for online experiences, websites, applications, or advertising
- Knowledge of lean and agile design methodologies, including expertise in determining when and how to use specific approaches, deliverables, and facilitation methods
- Ability to engage with a wide range of digital specialists, subject-matter experts, stakeholders, and the public to produce best-in-class solutions
- Experience analyzing and participating in qualitative user research
- Knowledge of web standards and best practices related to accessibility, usability, and writing for the web
- A passion for public service and a commitment to doing the hard work that’s necessary to improve our city services
What your interview experience will look like
- Initial Application & Minimum Qualification Check
- Informal phone call or Google Hangout
- Onsite Interview and Exercise, meet the team
More Information On Our Work
- Office of Design and Delivery - get more information on our projects, processes and people and how they are supported within the City
- Austin.gov Github Repositories - look into the code behind our current project to support content writing for city staff and service delivery to Austin residents via a new City site (Resident Site, Content Management System, City Staff Interface)
- Recent Past Projects
Office of Design & Delivery Values
Open by default. Hard problems are solved through collaboration and diverse community. We use and build open source code by default, and actively share our learnings and methods through lunch-and-learns, meetups, and Medium.
Frame the problem first. The core problems in an issue area are often unclear, especially early on in a project. We take time to understand what needs to be solved before coming up with solutions.
Everyone has positive intent. Communication is hard. By assuming our peers want what is best, we believe we can find the best in them.
Strong opinions, loosely held. It’s important to have confidence and passion in our arguments. It’s also important to consider that you might be wrong, and to be honest and respectful in all disagreements. We work from an understanding that everyone has different, though complementary, problem solving styles.
Balance short-term wins and long-term outcomes. We believe that every technical decision has alternative solutions and we must balance between shipping quickly and shipping cautiously. We think through long-term possibilities, opportunities, and consequences for our short-term goals.
Default to action. We believe in the cycle of Learning and Doing to move projects and ideas forward. Sometimes the best way to learn about a problem is to test out possible solutions.
Ask for help. We’re funded by taxpayers, so it’s not ok to "fake it till you make it." If you don’t understand a process, method, or idea, ask for help. Everyone has their own talents, skills, and knowledge, and no one benefits if we don’t allow ourselves to share them.
Everyone has something to teach. We believe that teaching compassionately helps us learn. We all have room to grow across many types of skills. We believe our team members aren’t expected to know everything, and we support them when they are stuck.
Learning is ongoing. We believe that passionate curiosity drives exceptional work. There are no such thing as experts, only fast learners.
Work should be fun. The best work comes from a place of curiosity, passion, and joy. We take time support each other in doing great work for residents and being our fullest possible selves inside and outside of the office.