Founded in 2016, OCUS produces high-quality, custom visual content at scale for international brands. To do so, we rely on a global community of over 20,000 highly-qualified photographers and image creators. Product-driven, we use state of the art tech to make the whole process seamless both for brands and image creators. Today, we deliver 4000 photoshootings each week for customers such as UberEats, Booking.com, or Radisson. 

By investing constantly in R&D and new technologies, we make intelligent content that reaches the right audience at the right time. We have closed a 20M€/$24M investment in March 2021 to further invest in product development and engineering while expanding our market presence worldwide.

Four years ago, we were three people sitting at one desk. Today we are 100 people from 20 nationalities spanned across Paris, New York and Singapore.

 

Responsibilities and missions 

1/ Deliver our client

  • Ensure the delivery of each photoshoot to our client in the appropriate lead time
  • Ensure that the images received from our community are respecting the client's requirements
  • Ensure that our post production partner made the optimum edition of it
  • Monitor that each mission delivered is accepted and well rated by our client

2/ Improve the quality of our photoshoot

  • Rate our community and thus participate to the assignation match algorithm model
  • Update IC on their mistakes to improve their skills and the quality of the delivered images
  • Adjust a client's guidelines according to the quality issues noticed on the field

 

3/ Resolve the day to day issues in the short and long term

  • Be in charge of managing the production incident and make sure it's being reshoot or reworked by the photographer if a photoshoot can't be delivered
  • Be in charge of every customer refusal
  • Report daily bug to tech team through ticketing system
  • Handle post-production matters with our partners if the quality is missing
  • Communicate with them on delivery daily needs and mistake

Key performance indicators

  1. Delivery lead time
  2. Customer refusal %
  3. Client rating (quality)

Skillset 

  • Photography knowledge
  • Ability to spot areas for improvement
  • Efficient and able to operate fast
  • Perfectionist eye
  • Objectivity to read an image

Profile

  • Photographic school 
  • Extra-mile mindset
  • Autonomy, motivation, adaptability, capacity to work in a changing environment
  • Excellent interpersonal skills, patience & rigorousness

 

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