Senior Application Support Engineer

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI-powered data and analytics platform is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 500 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.

Summary:
We are looking for a Senior Application Support Engineer with a strong technical background and a passion for solving real-world challenges. The ideal candidate thrives in a fast-paced environment, takes ownership of issues, and is committed to delivering exceptional support and reliability. If you enjoy troubleshooting, optimizing systems, and ensuring smooth operations, we’d love to have you on board!

What you'll do:

• Troubleshoot production issues affecting our operations with a sense of urgency.
• Provide solutions to client reported issues for various projects.
• Understand the application flows and processes.
• Provide clear steps to reproduce an issue for engineering teams when a bug is identified.
• Conduct root cause analysis (RCA) when needed.
• Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues.
• SLA adherence for keeping applications running in a highly available environment.
• Should be an excellent team player and should be able to take responsibility for driving tickets to resolution.

Who we're looking for:

• Graduation in IT, Computer Science, or any Engineering discipline.
• 5+ years of hands-on experience in Software/Application support roles.
• Hands-on skills with SQL Queries, Tables, Joins, etc.
• Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
• Excellent debugging skills, Strong problem-solving skills.
• Experience with Version Control Systems like Git and GitHub.
• Must have experience with Incident management and ticketing tools like JIRA.
• Willingness to work in 24*7 rotational shifts.
• Excellent client-facing skills along with excellent written and verbal communication skills in English.
• Good to have prior experience working with cloud infrastructure like AWS.

What you get:

• Be part of a fast-paced, high-growth startup environment.
• Chance to collaborate and work closely with industry veterans (CRO, CTO, CPO, CFO, COO, Head of Legal) in each department, share your insights directly, and influence Ocrolus' business.
• Best in market compensation, unique perks, flexible benefits, and ESOPs. Along with flexible working hours, and unlimited PTO.

Life at Ocrolus

We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.