At Ocrolus, we believe companies work best when they focus on their core business and let automation do the rest. We’re powering the digital lending ecosystem and help financial services firms make high-quality decisions with trusted data and unparalleled efficiency.
Ocrolus’ Human-in-the-Loop document automation software analyzes documents with over 99% accuracy. We're replacing legacy OCR vendors that cap out at 75-80% accuracy, and augmenting the robotic work that humans are prone to doing all too often – which can be expensive, error-prone, and slow. By empowering lenders to analyze diverse sources of financial data more efficiently, Ocrolus levels the playing field for every borrower, providing expanded access to credit at a lower cost.
We’ve raised over $100 million from blue-chip investors and are working with customers like PayPal, Brex, SoFi, Blend and Plaid. Join us as we build the future of fintech, and make an impact at an award-winning, high-growth startup that Forbes recently dubbed the “Next Billion-Dollar Startup”.
Job Description
The Product Operations team is looking for a high-caliber individual to help drive the future of our mortgage business. We are expanding rapidly and need exceptional talent as our team and company grow. You will play a pivotal role in driving coordination between the greater tech organization (Product, Engineering, and Data) while serving as the owner of the inner workings that power the Ocrolus machine.
What you’ll do:
- Be the expert in all things related to mortgage data analysis to drive decisions and recommendations on the future of our product offering.
- Mine data and test launches of new offerings, working closely with key cross functional stakeholders across our Workforce Operations, Product, Solutions and Engineering teams.
- Establish best-in-class quality measures to ruthlessly grade the success of initiatives, enabling a hyper-calculated, iterative approach to improvement over time.
- Regularly scrub and analyze Heap data to identify patterns and provide actionable insights for internal teams.
- Assist in triaging customer requests, addressing errors from our Human in the Loop (HITL) or product issues, and consolidating feedback for product teams.
- Analyze customer modification data to support product improvements and ensure alignment with business rules.
- Develop methods to correlate key metrics like usage, ramp, and volume, providing insights to improve customer experience
What you’ll bring:
- Problem-solving, analytical thinker with a natural inclination and curiosity to improve efficiency and drive outcomes using a data-driven mindset. Ability to identify patterns
and provide actionable insights. - Prior experience working in a tech forward company in a product and / or operations capacity with proven results. Bias towards action, someone that gravitates towards
taking ownership over difficult problems and isn’t satisfied until they’ve been solved. - Nice to have: 2+ years of experience in SQL and ability to pull and manipulate data at scale.
- Experience with mortgage or financial data is preferred.
- Proficiency with data analysis tools (e.g., Excel, SQL) and data visualization.
- Excellent communication skills with the ability to collaborate across teams.
- Self-reliant and proactive, with the ability to take ownership of tasks and see them through to completion.
- Familiarity with customer support workflows and product feedback processes is a plus.
We take pride in our dynamic, diverse team, unified by shared values of Empathy, Curiosity, Humility and Ownership. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, gender, gender identity, age, disability, national origin or any other legally protected rights that one has.
We look forward to hearing from you!
