At Ocrolus, we believe companies work best when they focus on their core business and let automation do the rest. We’re powering the digital lending ecosystem and help financial services firms make high-quality decisions with trusted data and unparalleled efficiency.
Ocrolus’ Human-in-the-Loop document automation software analyzes documents with over 99% accuracy. We're replacing legacy OCR vendors that cap out at 75-80% accuracy, and augmenting the robotic work that humans are prone to doing all too often – which can be expensive, error-prone, and slow. By empowering lenders to analyze diverse sources of financial data more efficiently, Ocrolus levels the playing field for every borrower, providing expanded access to credit at a lower cost.
We’ve raised over $100 million from blue-chip investors and are working with customers like PayPal, Brex, SoFi, Blend and Plaid. Join us as we build the future of fintech, and make an impact at an award-winning, high-growth startup that Forbes recently dubbed the “Next Billion-Dollar Startup”.
Summary:
TechOps is our first line of technical support available both in the office and to remote workers 24/7/365. Our site leads are key to maintaining a good relationship between Ocrolus employees and stakeholders and ensuring uptime and continuous availability of services. TechOps Leads are also responsible for managing projects and delivering results under tight constraints. We expect our TechOps Leads to have a great understanding of IT infrastructure and technology and be able to across work with different business functions.
Responsibilities:
- Managing and leading TechOps Engineers.
- Managing a wide variety of TechOps systems and infrastructure including PXE servers, proxies, disk image deployment, CCTV systems, and physical access control.
- Hands-on triage and technical support for Windows, Linux, and macOS devices.
- Implementing, managing, and supporting network infrastructure including routers, switches, access points, and firewalls.
- Creating and managing firewall rules, policies, and exceptions.
- Supporting TechOps software solutions like VPN, MDM, and Antivirus.
- Good understanding of hardware and software debugging.
- Asset and inventory management.
- Help with internal IT audits.
- Provide technical expertise, mentoring, and overseeing assigned work for TechOps team members.
- Use team resources to accomplish higher-level objectives assigned by TechOps management.
Requirements:
- Must have Skills: Linux administration, network administration, end-user customer support, people Management.
- Good to have skills: Project management, documentation, policy writing, asset management, scripting, or engineering experience.
- Personality Traits: Self-starter, team player, confident, customer-focused. Curious, knowledgeable, adaptable, willing to learn, and a “lead from the front” leadership style.
We take pride in our dynamic, diverse team, unified by shared values of Empathy, Curiosity, Humility and Ownership. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, gender, gender identity, age, disability, national origin or any other legally protected rights that one has.
We look forward to hearing from you!
