Ocrolus is the leading intelligent automation platform that helps customers make faster and more accurate decisions. Ocrolus transforms documents into digital data and analytics within minutes. That’s why partners like PayPal, Plaid, and Square work with us. Ocrolus has raised over $100 million in venture capital, backed by Oak HC/FT, FinTech Collective, Bullpen Capital, and QED Investors, among others. Business Insider recognized Ocrolus for Best Company Culture and Best Company CEO, as voted on by employees via Comparably.
We are looking for an Application Support Engineer with excellent debugging skills in Java/Python applications, troubleshooting and communication skills in enterprise-grade applications. You will be supporting an open and talented product development team that works on mission-critical products and applications. Application Support Engineer responsibilities include managing Java/Python application debug and troubleshoot.
Troubleshoot production issues affecting our operations.
Understand the code flow and application functions.
Understand the points/replication steps given by the development/product team.
Correct the existing code if required, which should be well-designed, testable, and efficient code.
Ensure patches and hotfixes comply with specifications along with the company specification.
Conduct root cause analysis (RCA) when needed.
Support continuous improvement by investigating alternatives and technologies.
SLA adherence for keeping applications running in a highly available environment. Should be an excellent team player and should be able to take responsibility for driving tickets to resolution.
Graduation in IT, Computer Science, or any Engineering discipline.
3+ years of hands-on experience in Software/Application support roles.
Hands-on skills with SQL Queries, Tables, Joins, etc.
Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
Experience with Version Control Systems like Git and GitHub.
Must have experience with Incident management and ticketing tools like JIRA.
Willingness to work in 24*7 rotational shifts.
Excellent client-facing skills along with excellent written and verbal communication skills in English.
Good to have prior experience working with cloud infrastructure like AWS.
Life at Ocrolus
Come build the future of fintech with us. At Ocrolus, you will work with extraordinary people and receive benefits and development opportunities to empower you in and out of the office.
We take pride in our dynamic, diverse team, unified by shared values of Ownership, Optimism, Objectivity, Humility, Urgency, and Appreciation. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, gender, gender identity, age, disability, national origin or any other legally protected rights that one has.