Company Profile

Ocado is a listed company on the London Stock Exchange, headquartered in the UK. Ocado is one of the world's largest online grocery specialty retailers which operates its own grocery stores. Ocado.com consists of the retail business under the Ocado Solutions division and other speciality store banners.

The Ocado Solutions division provides Ocado's innovative cutting-edge robotics technology, known as the Ocado Smart Platform ("OSP"), to its clients, which are major retailers around the world. The OSP consists of access to Ocado's physical infrastructure solutions to manage efficient warehouse operations for a single pick of goods, end-to-end software applications and advanced robotics needed to run the world's leading online grocery business.

Our industry-leading technology was built to revolutionize the shopping experience for consumers around the world. We are partnering with AEON Japan to help redefine the grocery customer experience through the adoption of a centralized, automated model of online retail provided by the Ocado Smart Platform.

Join us in building a Japanese team to bring together world-class innovation and technology into one of the most exciting global markets in e-commerce

Job Summary

The Solutions Architect will be the bridge between business and technology, and will be the primary point of contact managing technical relationships with OSP clients. You will provide personalised, proactive support and guidance, and will have the ability to articulate technical solutions and how they can solve client problems to all audiences, including non-technical. This role would suit a mid level SA who has a strong stakeholder focus.

Critically to be successful you will have experience working as a Solutions Architect within a retail organization. 

The successful Solutions Architect will have experience in working with geographically separated teams. 

Extensive travel to clients will be involved in this role in line with government restrictions. 

Accountabilities

  • Technical support help on level 2 (or above) - direct support. Ensure the prompt and proper resolution of any technical challenges on the clients end.
  • Help to integrate new features or products into client systems.
  • Educate client on how to use product or answer difficult questions around integration design.
  • Pre Sales Support – Demonstrating the technical elements of OSP to prospective partners
  • Co Own the Partner solution design to ensure that the partner achieves the best implementation and use of the OSP
  • Help partners resolve day-to-day challenges by delivering innovative and scalable solutions.
  • Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success.
  • Provide documentation and technical guidance to ensure the technical success of clients’ integrations.
  • Improve product offerings by providing client feedback on features to Ocado product managers and engineers. Work with client on any inputs they have for technical roadmap.
  • Perform implementation reviews, and analyze and optimize client's product mix to ensure their success.

Skills, Experience & Qualifications

  • Technical Background (Engineering or Computer Science preferable)
  • Demonstrable creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership and proactive can-do attitude.
  • Data analysis and good data-driven decision-making skills.
  • Basic understanding of retail operations to support the partners ability to get the best out of the OSP
  • Ability to work well in a cross-functional team environment.
  • Excellent communication skills.
  • Experience in technologies:  Public Cloud/AWS, REST web services, API development, systems integration.
  • BA/BS degree in a technical field or equivalent practical experience.
  • Track record and experience as a Solutions Architect  within SaaS environment.
  • Excellent project management skills and attention to detail, with a track record of handling multiple customers and streams of work.
  • Hands-on experience in retail technologies and systems.
  • Hands on experience within a retail setting. 

 

Equal Opportunity Employer

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

We will always aim to respond to everyone who applies for one of our roles. Sometimes though we have a lot of applicants and it takes us a little while to get back to everyone. If you haven’t heard from us within two weeks of your application, then you should take it that you have not been successful on this occasion and accept our apologies that we didn’t manage to get back to you personally.

Due to the fast-paced nature of Ocado's business our vacancy close dates may be subject to change.

 

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