“Ocado Technology, powering the future of retail through sustained disruptive technology innovation...”

Who we are

Engineering Productivity’s mission is to “empower Ocado Technology product streams to optimally deliver their core business value”. The Insight Services department focuses on the needs of those streams to observe application performance in Production, measure their outcomes/value through data and utilise that information to create new value. The applications we provide are wide ranging including SaaS from large vendors like New Relic and Pagerduty, through to building machine learning platforms for our data science teams to build and run models. Regardless of the tool, the aim is to make sure our product teams have what they need to efficiently deliver high quality, market leading solutions in ecommerce and logistics.

The role has a broad remit but with two main focuses organised in two development centres. The first focus, based in Barcelona, is to provide industry leading tooling for Ocado Technology software engineers in all our centres to observe and monitor their software in production. The second is to lead the delivery of our data ecosystem to support metric led product development as well as providing services for engineering teams to train and deliver machine learning models into OSP. The Head of Product will also be a passionate evangelist for adopting the techniques the tools support e.g. continuous integration, data led decision making, machine learning, and for the product craft needed to create them.

How will I spend my days

As a Head of Product, you will provide product and organisational leadership for the Insight Services product team composed of Product Managers and Group Product Managers. This role partners directly with the Head of Engineering sharing accountability for key decisions, achieving commitments to the delivery plan and providing constructive challenge to focus effort on the missions that are important for Ocado Technology and its stakeholders.

 

You will have responsibility for

Vision/Strategy

  • Works with the Product Director to translate the vision and long term goals into major projects, and communicate these effectively
  • Aligns the team around a common vision and strategy, establishing a sense of ownership towards a common goal
  • Evangelise the vision constantly so all stakeholders are aligned, have context, and understand where we are going.
  • Create alignment between solutions, design, and engineering across multiple teams
  • Proactively shapes the scope of fundamental product requirements, delivering a roadmap that meets the product needs while being technically implementable, testable, and maintainable

Leading & Influencing

  • Partner with an Head of / Engineering Manager to inspire and lead your area to success, taking ownership of the department outcomes
  • Manages product managers, successfully helping them set and achieve personal development goals 
  • Build and lead a high performing team of product people, supporting individuals to thrive and the organisation to succeed  
  • Support your Product Director  in evolving the product function to better deliver the strategy
  • Inspire and drive for greatness in every aspect of service provided to internal and external customers
  • Role models behaviours and actively applies Ocado Technology principles daily

Product Knowledge

  • Broad understanding of how users and data flows through the whole platform including interactions with external systems
  • Keep abreast of current market forces and potential future trends, influencing product strategy with this in mind
  • Influence business decisions, outlining what is achievable within their product areas
  • Drive product improvement based on insights drawn from data and a deep understanding of the products’ users
  • Build and maintain an understanding of how users use the products within the area
  • Be passionate about making the user experience positive. Unwilling to allow product challenges to impact users negatively

Planning, Delivery & Validation

  • Help the team execute the goals and clearly communicate the plans internally and externally with partners and customers
  • Help multiple teams be more effective in planning and delivering good quality products
  • Balance competing priorities in pursuit of delivery against agreed goals
  • Establish prioritisation processes to enable product teams to maximise value delivered over time 
  • Accountable for tracking, reporting and forecasting for their area and communicating this to senior leadership

Stakeholder Management & Collaboration

  • Build strong relationships with Ocado stakeholders - establishing methods for getting user driven feedback via Solutions
  • Create alignment between Solutions, Design, and Engineering across multiple teams
  • Effective facilitation of stakeholders in a variety of forums to lead to clear outcomes / actions
  • Ensure that changes in your products which will affect products in other streams are fully explored with all interested parties
  • Liaises with Product leadership to share knowledge, define the realisation process and policies that govern it

We’d like to hear from you if you have

Key Attributes

  • You are a respected leader that people want to follow.
  • You lead and role model the Ocado values and Ocado Technology Principles daily.
  • You understand the bigger picture and can solve big problems creatively.
  • You are a critical thinker who consistently does the right thing, can constructively and respectfully challenge others and are open to being challenged.
  • You demonstrate strategic judgement and are not afraid to make a tough call in the interest of the business.
  • You build effective partnerships and foster a high-performance culture with positivity and respect.
  • You are highly organised and able to plan, manage, track and deliver effectively.
  • You lead and manage others effectively, coaching and giving feedback to support development.
  • You have sufficient knowledge of the technology used in the area.
  • You are assertive but diplomatic and have a bias for action, collaboration and optimism.
  • You show agility and resilience in a fast-paced changing environment.
  • You understand Lean and Agile principles and practices and knows when and how to use them
  • You demonstrate a strong sense of ownership.
  • You know how to gather metrics to make better-informed decisions.

Key Experience:

  • Strong understanding of product management and product leadership
  • Experience in taking ownership of multiple products at one time and successfully creating a cohesive vision and delivery strategy for them
  • A strong track record in delivering high quality products for software engineers, data scientists and analysts
  • Experience of leading a team of Product Managers within a large Technology organisation
  • Ability to communicate confidently with senior stakeholders in multiple remote locations
  • Demonstrable experience of working in an agile environment
  • Excellent interpersonal, collaboration, leadership and influencing skills
  • Ability to see the big picture, without losing sight of the product details
  • Sharp analytical and problem-solving skills
  • Fluency in English, both spoken and written

Desirable

  • Experience in building high performing teams
  • Professional experience in software engineering, machine learning or data analysis
  • Experience of building disruptive B2B SaaS platforms or similar commercial products

Success Measures:

  • Delivery against the product area goals with measurable value
  • Leadership of high performing, strong and capable individuals
  • Clear vision and strategy for the product area aligned with the business objectives
  • Strong engagement levels with key stakeholders in engineering, solutions and other key business functions

Equal Opportunity Employer

Ocado are an equal opportunities employer and as such make every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

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