Ocado Group’s mission is to transform online grocery through cutting-edge technology and automation. Our pioneering Ocado Smart Platform (OSP), which combines our proprietary end-to-end software systems with our physical fulfilment assets, offers grocery retailers a faster, more flexible, cost-efficient and low-risk way to develop an online grocery business.

Within Ocado Group sits Platform Implementation, whose mission is ‘to orchestrate the implementation of Ocado’s platforms globally’. This department focuses on the full programme management life cycle of the implementation of our highly automated, multi-million pound Customer Fulfilment Centres (CFCs) - from pre-deal, through to the design, construction, installation, testing and ‘go-live’ phases (with all the process and portfolio management in between). This department is instrumental in ensuring we deliver these CFCs on time, to budget, and to the specific requirements of each client.

The Engineering and Supply Chain department plans, configures, supplies and fits all the engineering aspects of the Ocado Smart Platform(OSP) into our clients’ automated Customer Fulfilment Centres (CFCs) around the world. We create and manage the detailed engineering plans ensuring efficient and effective delivery for our global clients.

The Technical Support Engineer sits within the Engineering Supply Chain Operations team and is responsible for providing a centralised, coordinated technical and engineering support function to support the automation design, configuration and implementation of cutting edge, highly automated warehouses around the world. They respond to and coordinate technical queries, working with colleagues to ensure product knowledge is effectively communicated and maintained for all released products in support of our global projects. Closely working with Product Specialists, Realisation / Implementation teams and Product Development key stakeholders. Acting as a central point of contact between stakeholders to process and escalate engineering issues and improve business processes with feedback.

 

What will you be doing?... 

  • Follow and support the ongoing development of a robust system for tracking and responding to technical support queries, moving towards a self-service knowledge base that minimises the number of repeat queries
  • Coordinate with and support engineering teams during design, installation and commissioning phases of international projects
  • Ensure engineering product and system integrity by collaborating with product engineers from other streams to ensure that any changes or issues in one area do not negatively impact another product or overall system
  • Maintain and communicate product technical documentation for all products handed over from product development
  • Support the resolution of engineering product change, negotiating with stakeholders to ensure the necessary resources are available to ensure changes to released products are followed through to completion

About you... 

  • Engineering qualification to HNC level and above
  • Knowledge of automation (MHE) and general engineering
  • Proven experience working directly with engineering/development teams
  • Product coordination and support experience
  • Aptitude to debate engineering details with both internal and external parties
  • IT literate, proficient with Microsoft Office and/or Google Suite
  • Excellent attention to detail
  • Excellent communication and interpersonal skills

About Ocado Group...

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re a FTSE 100 business developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry means also transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the brightest talents to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

Only a 20 minute commute from London King’s Cross and with a free shuttle bus provided from Hatfield Station to the office

 

Benefits…

Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunch taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more….

 

Our values: we’re in it together, we are proud of what we do, we can be even better…

 

 

 

 

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