We are Ocado Technology. We are building the software which powers our next generation robotic picking and storage solution. This solution is a core component of our Customer Fulfilment Centres (CFCs) which are offered as part of the Ocado Smart Platform (OSP). OSP is being marketed to retailers globally as a world-class platform for grocery eCommerce.

In-Store Fulfilment (StorePick) is an end-to-end solution that enables retail grocery stores to fulfil online orders by utilising pickers, who manually collect and load orders into delivery vans. A dedicated Android app guides pickers along the way and a web dashboard helps store managers to understand and control online order volumes. We’re looking for a Product Manager to help us drive a more efficient pick and dispatch of orders.

As a Product Manager, you’ll feel comfortable moving across a complex ecosystem of customers, business processes and technical architecture. You’ll also be passionate about delivering constant value to our stakeholders with a great user experience. You will  partner with engineering teams,  providing clarity of business requirements, acting as a bridge between the technical and business worlds. 

Key responsibilities:

Planning, Delivery & Validation

  • Shares accountability with the Engineering Team Lead to drive the team towards realising defined goals
  • Works with Engineering to track progress against current commitments and forecast future delivery
  • Applies fit-for-purpose agile processes, escalating and removing obstacles in workflow wherever required
  • Uses various prioritization techniques and maintains a list of work to be done and its order of priority for delivery purposes at an appropriate level of granularity
  • Manages expectations within Technology for the rate of delivery required to achieve our platform goals
  • Collaborates with other product people to effectively schedule work between teams to minimize lead time of delivering value
  • Proactively identifies risks and challenges within their product area and takes appropriate actions to mitigate them

Leading & Influencing

  • Acts as the go-to person for particular product areas covered by the development team
  • Partners with Engineering Team Lead(s) to create a strong sense of purpose and mission for the development team
  • Establishes product alignment within Technology being the voice of the vision/strategy/priorities within the division
  • Role models behaviours and applies Ocado Technology principles in day to day work
  • Evangelises customer needs in a compelling way to department and engineering teams
  • Makes effective decisions with clear rationale, using appropriate tools for the scenario 

Problem Solving

  • Leverages multiple sources of information to analyse user, system, and customer behaviour to diagnose and form clear recommendations
  • Evangelises and embeds best practices in tracking, analysis, and data-driven problem solving
  • Drives through issues and ambiguity with a structured approach and facilitative approach
  • Uses qualitative and quantitative methods to understand customer/business needs and opportunities, collaborating with UX and data science where appropriate.
  • Experiments quickly to validate hypotheses and find fit for purpose solutions

Stakeholders & Collaboration

  • Communicates effectively with a variety of stakeholders and small groups, discerning appropriate detail and cadence
  • Articulates complex concepts in a way that end-users can follow and understand
  • Applies strong emotional intelligence when working with other teams and departments to manage interdependencies between platforms and products effectively
  • Facilitates and works closely with teams in estimation and review sessions, challenging appropriately to meet product goals and achieve product vision
  • Builds strong relationships with team and stakeholders - establishing methods for obtaining product feedback
  • Forms close working relationships with peers and key stakeholders, creating an environment of open collaboration
  • Works closely with UX teams to ensure product design is focused around usability and quality

Product Knowledge

  • Champions the product vision & ensures the plan is in line with vision and goals and continues to be fit for purpose throughout roadmap delivery
  • Understands how their product fits in with the broader platform
  • Provides product expertise based on a sound understanding of the platform and capability requirements, signposting to technical knowledge where needed
  • Engages stakeholders effectively to gather user feedback to continuously refine the product roadmap
  • Defines scope & prioritises stories to maximise business value
  • Understands and measures the key business drivers for their product domain and assess how new capabilities impact upon them

Insight & Innovation

  • Actively seeks out opportunities for incremental value in achieving product goal commitments
  • Works with other PMs to continuously improve realisation processes and policies that govern it
  • Monitors progress, looking for ways to improve the product & make adjustments based on strategic goals
  • Contributes to documentation that is shared with relevant stakeholders as new features are developed and released
  • Proactively shares product knowledge, insight and tools with others Ocado Technology and representing Ocado expertise externally when necessary
  • Maintains an appropriate level of skills and the necessary capacity to fulfil product realisation responsibilities

Key Experience:

  • Relevant industry experience or technology business
  • Experience with managing products built by engineering teams in Agile contexts.
  • Experience as Product Owner/Manager 
  • Ability to work in a team effectively and / or work autonomously, dealing well with uncertainty
  • Knowledge of working with multiple functional areas, including product management, engineering, UX/UI
  • Proven ability to plan, prioritize,  manage, track and deliver on commitments
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Defining product roadmaps, building collaboratively with design and engineering peers, and shipping at scale
  • Capture, documentation and communication of requirements to support product realisation

Our benefit package and what we can offer you:

  • Great remuneration package
  • 25 days paid leave
  • 24/7 Employee Assistance Program
  • Life Insurance
  • Enhanced Maternity and Paternity Leave policy
  • Free Share Plan program
  • Share Purchase Plan program
  • Work-life balance and work from home practice
  • A choice of equipment (MacOS / linux / windows)
  • Both in house and external training programs
  • Your own training dedicated budget (for conferences, courses etc.)

Anything else?

There’s a lot going on at Ocado Technology! Find out more about us at  http://www.ocadotechnology.com

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

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