Job Purpose

Working in Engineering Productivity, the Product Manager of the Incident Prevention team will be responsible for providing products and services to enable teams to perform SLO management as well as incident prevention.

This role will partner with Engineering Team Leads, to be a key go-to person for the SLOs management and Incident prevention solutions, creating a strong sense of purpose and mission for the Observability area and taking ownership for outcomes.

Resilience and reliability of our clients’ system in production is a strategic goal for Ocado Technology. The Incident Prevention team provides both tools and competency/expertise to help achieve this goal in a consistent and toil free way. 

The Product Manager role is essential to guarantee that the team works on customer centric solutions and decisions are data-driven.

Role & Responsibilities

Leading & Influencing

  • Partners with Engineering Team Lead(s) and acting as the go-to person for the Incident prevention area, including the SLOs management
  • Establishes product alignment within Technology being the voice of the vision/strategy/priorities of the Observability within Ocado Technology
  • Leads and influences overall organisational awareness of the importance and status of the Ocado Technology Observability
  • Creates a strong sense of purpose and mission for the Observability area and takes ownership for outcomes
  • Shape and influence the team shape to enable the success of the Observability purpose, in line with Ocado Technology priorities
  • Role models behaviours and applies Ocado Technology principles in day to day work
  • Evangelises customer needs in a compelling way to a variety of audiences
  • Excellent decision making with clear rationale, using appropriate tools for the scenario to make timely decisions

Product Knowledge

  • Responsible for the Observability area and associated tools, techniques and best practices across Ocado Technology and can explain how this fits into the broader picture
  • Champions the product vision & ensures the plan is in line with vision and goals and continues to be fit for purpose throughout roadmap delivery
  • Understands how their product fits in with the broader platform
  • Provides product expertise based on a sound understanding of the platform and capability requirements, signposting to technical knowledge where needed
  • Engages stakeholders effectively to gather user feedback to continuously refine the product roadmap
  • Defines scope & prioritises stories to maximise business value

Prioritisation & Validation

  • Shares accountability with the Engineering Team Lead to drive the team towards realising defined goals
  • Applies fit-for-purpose agile processes, escalating and removing obstacles in workflow wherever required
  • Responsible for working with Product, Engineering teams and UX to own, prioritise, build and deliver the roadmap/plan of library features to maximise usage across all streams
  • Manages expectations within Technology for the rate of delivery required to achieve our platform goals, quick to identify opportunities to increase delivery in a sustainable way
  • Collaborates with other product people to effectively schedule work between teams to minimise lead time of delivering value
  • Proactively identifies risks and challenges within their product area and takes appropriate actions to mitigate them

Stakeholder Management

  • Understand the highly technical nature of the users (most of them are engineers) and adapt the communication to clarify their needs
  • Applies strong emotional intelligence when working with other teams and departments to manage interdependencies between platforms and products effectively
  • Builds strong relationships with stakeholders - establishing methods for getting user driven feedback
  • Provides deep expertise and articulates complex concepts in a way that end-users can follow and understand
  • Forms close working relationships with peers and key stakeholders, creating an environment of open collaboration - with a key focus on collaborating effectively with senior stakeholders across the business
  • Facilitates and works closely with teams in estimation and review sessions, challenging appropriately to meet product goals and achieve product vision
  • Works closely with UX teams to ensure product design is focused around usability and quality

Problem Solving

  • Guarantee that solutions are correctly understood by the users, understanding that most of them are engineers and require highly technical solutions
  • Leverages multiple sources of information to analyse user, system, and customer behaviour to diagnose and form clear recommendations
  • Evangelises and embeds best practices in tracking, analysis, and data-driven problem solving
  • Drives through issues and ambiguity with a structured and facilitative approach

This role description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties.

Knowledge, Skills & Experience

Competencies

  • You demonstrate a customer centric mindset and are data-driven in decision making
  • You are highly organised and able to plan, manage, track and deliver effectively
  • You are assertive but diplomatic and have a bias for action, collaboration and optimism
  • You proactively solve problems, helping to make decisions and build recommendations by interpreting data and insight from multiple sources
  • You are comfortable sorting out ambiguity and bring structure and clarity of purpose to a conversation
  • You communicate directly and clearly with both technical and non-technical stakeholders, with a strong emphasis on careful listening
  • You don't settle for good enough, you strive for great in every aspect of your work
  • You have a great track record of working with engineering and design teams so that people will always want to have you in their teams
  • Excellent interpersonal, collaboration, leadership and influencing skills
  • Ability to see the big picture, without losing sight of the product details
  • Sharp analytical and problem-solving skills
  • Fluency in English, both spoken and written

Experience

  • Experience with managing products built by engineering teams and, ideally, for engineering teams in an agile environment
  • Knowledge of system reliability tenets and how engineers use logging, SLI/SLOs, alerting and monitoring to enable them
  • Proven ability to plan, manage, track and deliver on commitments
  • Ability to lead and direct your own and others work to achieve objectives
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Defining product roadmaps, building collaboratively with UX design and Engineering peers
  • Familiarity or experience with software development and the management of systems running in production

Desirable

  • Knowledgeable about SLA/SLO, Error Budgeting & Site Reliability Engineering

What we can offer you

A relaxed, international, talented, creative and friendly environment, where we will provide you with the best tools to develop amazing stuff. We invest in our employees, ensuring we provide them with the best in-house and external training programs available.

  • Flexible working hours with short Fridays
  • Reduced hours in August
  • Private Health Insurance
  • GymForLess discounts
  • Life Insurance
  • Ticket Restaurant
  • Ticket Transport
  • Ticket Kindergarten
  • Free fresh fruit, snacks, tea and coffee
  • Monthly social events
  • Table football, board games and Nintendo Switch
  • Tech Talks and internal trainings
  • Developer exchange programmes between centres
  • English and Spanish language courses

We are currently right next to Sants station, a central area of Barcelona. We are growing rapidly, making it a very exciting time to join, as we are building a brand new office in the 22@ district.

Anything else?
There’s a lot going on at Ocado Technology! Click to find out more about Ocado Technology and our recruitment process.

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

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