Ocado Smart Platform (OSP) is our new modular and scalable hardware platform for building our highly automated warehouses, we call them Customer Fulfillment Centres (CFCs), the combination of these software and hardware platforms is what we call the Ocado Smart Platform (OSP), which we will use to put some of the largest bricks and mortar retailers around the world online using our disruptive business model.

Job Summary

The Solutions Architect will be the bridge between business and technology, and will be the primary point of contact managing technical relationships with OSP clients. You will provide personalised, proactive support and guidance, and will have the ability to articulate technical solutions and how they can solve client problems to all audiences, including non-technical. This role would suit a mid level SA who has a strong stakeholder focus.

Critically to be successful you will have experience working as a Solutions Architect within a retail organization. 

The successful Solutions Architect will have experience in working with geographically separated teams. 

Extensive travel to clients will be involved in this role in line with government restrictions. 


  • Technical support help on level 2 (or above) - direct support. Ensure the prompt and proper resolution of any technical challenges on the clients end.
  • Help to integrate new features or products into client systems.
  • Educate client on how to use product or answer difficult questions around integration design.
  • Pre Sales Support – Demonstrating the technical elements of OSP to prospective partners
  • Co Own the Partner solution design to ensure that the partner achieves the best implementation and use of the OSP
  • Help partners resolve day-to-day challenges by delivering innovative and scalable solutions.
  • Advocate new product features and assist clients in the adoption of new products via upgrades and migrations to help them build long-term success.
  • Provide documentation and technical guidance to ensure the technical success of clients’ integrations.
  • Improve product offerings by providing client feedback on features to Ocado product managers and engineers. Work with client on any inputs they have for technical roadmap.
  • Perform implementation reviews, and analyze and optimize client's product mix to ensure their success.

Skills, Experience & Qualifications

  • Technical Background (Engineering or Computer Science preferable)
  • Demonstrable creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership and proactive can-do attitude.
  • Data analysis and good data-driven decision-making skills.
  • Basic understanding of retail operations to support the partners ability to get the best out of the OSP
  • Ability to work well in a cross-functional team environment.
  • Excellent communication skills.
  • Experience in technologies:  Public Cloud/AWS, REST web services, API development, systems integration.
  • BA/BS degree in a technical field or equivalent practical experience.
  • Track record and experience as a Solutions Architect  within SaaS environment.
  • Excellent project management skills and attention to detail, with a track record of handling multiple customers and streams of work.
  • Hands-on experience in retail technologies and systems.
  • Hands on experience within a retail setting. 


  • Pension
  • Life Assurance
  • Private Medical Insurance
  • Employee Assistance Programme
  • Income Protection
  • 25 days holiday, increasing to 27
  • 15% Ocado discount


We are thrilled to welcome applicants from across the world. Please note that unfortunately we are unable to cover the cost of your visa at this time. We do cover the relevant company costs for visa sponsorship. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.

Equal Opportunity Employer

Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

We will always aim to respond to everyone who applies for one of our roles. Sometimes though we have a lot of applicants and it takes us a little while to get back to everyone. If you haven’t heard from us within two weeks of your application, then you should take it that you have not been successful on this occasion and accept our apologies that we didn’t manage to get back to you personally.

Due to the fast-paced nature of Ocado's business our vacancy close dates may be subject to change.



Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

UK Equal Opportunities Form

At Ocado, we are committed to delivering our company aims linked to Inclusion, Equality and Diversity. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of our workforce encouraging a culture of equality and diversity. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. We kindly ask for your cooperation in completing this form.

Please note that the completion of this form is voluntary. The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. All questions are optional. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be.

All information supplied will be treated in the strictest confidence. It will not be linked to your application.

Thank you for your assistance.

What best describes your gender?

Is your gender identity the same as the sex you were assigned at birth?

Are you married or in a civil partnership?

What is your age?

"What is your ethnicity? Ethnic origin is not about nationality, place of birth or citizenship. It is about the group to which you perceive you belong. Please select the appropriate box"

Do you consider that you have a disability under the Equality Act or another health condition?

What is the effect or impact of your disability or health condition on your ability to give your best at work?

What is your sexual orientation?

What is your religion or belief?

What is or will be your current working pattern?