A fantastic opportunity has arisen within Ocado's Supply Chain team for a Demand Planner, to be based at our Head Office in Hatfield, Hertfordshire.

Within Ocado Supply Chain and Planning Function sits the Demand Team that helps keep Ocado ticking. They are responsible for working with suppliers to ensure our forecasting for products is being put into action and our fulfilment centres stay stocked.

This means working closely with the analytics team to understand what we expect to sell and also with the supplier to ensure that it fulfilled. At the core of this role is the achievement of budgeted KPIs for the product range under your control.

Roles and Responsibilities:

  • Owning the demand and forecast planning process across your assortment at both category and SKU level (circa 2.5k products)
  • Using all available data, manage systems & intelligence to achieve KPI targets for availability, product waste and customer fulfilment 
  • Management of key SKU and supplier data to ensure production of accurate purchase orders
  • Regular promotional and seasonal analysis of your assortment 
  • Building strong trading and supplier relationships, managing the performance of your supply base through effective reviews and SLA management
  • Optimising delivery efficiency across your supply base through order schedules, buying multiple management and other inbound delivery specifications
  • Encouraging your supply base to engage in collaborative planning wherever possible
  • Identifying opportunities for process change, communicating these ideas & implementing them effectively
  • Trend and performance analysis for suppliers and product range
  • Motivate those around you through enthusiasm, quality of work and integrity
  • Ability to work un-supervised and remotely when required
  • You may be asked to perform other tasks as required by management deemed as a reasonable request

You may also be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

Knowledge, Skills & Experience:


  • Educated to degree level or equivalent experience
  • Excellent written and verbal communication skills at all levels
  • Excellent planning & organisational skills
  • Proven track record in demand forecasting, volume planning and logistics management 
  • Proven ability working within a KPI driven environment
  • Strong business skills and commercial acumen
  • Excellent PC skills, as well as proficiency in Microsoft Office (particularly Microsoft Excel) to at least intermediate level
  • Ability to work under pressure, maintaining accuracy & keeping to deadlines
  • Strong analytical skills and a technical mind set/proven ability to interpret numerical data
  • Ability to influence effectively and build constructive working relationships internally and externally
  • Drive & enthusiasm, demonstrating ability to adapt to fast pace and rapid change and resourcefulness when faced with challenges
  • A proactive team player, polite, helpful and approachable and willing to share information, knowledge and skills with others. Ability to fit in with others in the team and wider business
  • Confident decision maker who is able to work independently
  • Adaptable and flexible approach to working hours to support a 24/7 business operation (including weekend working and potential out of hours office support)

Preferred (in addition to minimum)

  • A strong track record in an FMCG or commercial Supply Chain environment
  • Experience in the e-commerce sector
  • Previous experience of 3rd party vendor management
  • Previous experience training or mentoring others
  • Occasional travel is required so a driving licence is beneficial

Working Hours:

This role will require you to work 40 hours per week working primarily Monday to Friday, however occasional weekend work will also be required.

What will I get in return?

  • Competitive salary and benefits including Free Shares and Life Assurance
  • 15% off your Ocado shopping
  • Onsite subsidised café and company shop offering discounts of up to 70% on groceries from leading brands and major retailers
  • Private Healthcare
  • National discounts including Vodafone, Merlin Attractions, Enterprise Car Hire and many more  
  • Enhanced Pension scheme - matching up to 7% of your contributions
  • Employee Assistance Programme  

Equal Opportunity Employer

Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purpose.



Apply for this Job

* Required


UK Equal Opportunities Form

At Ocado, we are committed to delivering our company aims linked to Inclusion, Equality and Diversity. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of our workforce encouraging a culture of equality and diversity. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. We kindly ask for your cooperation in completing this form.

Please note that the completion of this form is voluntary. The information on this form will be used for monitoring purposes only and will not be used in any decision affecting you. All questions are optional. You are not obliged to answer any of these questions but the more information you supply, the more effective our monitoring will be.

All information supplied will be treated in the strictest confidence. It will not be linked to your application.

Thank you for your assistance.

What best describes your gender?

Is your gender identity the same as the sex you were assigned at birth?

Are you married or in a civil partnership?

What is your age?

"What is your ethnicity? Ethnic origin is not about nationality, place of birth or citizenship. It is about the group to which you perceive you belong. Please select the appropriate box"

Do you consider that you have a disability under the Equality Act or another health condition?

What is the effect or impact of your disability or health condition on your ability to give your best at work?

What is your sexual orientation?

What is your religion or belief?

What is or will be your current working pattern?