Ocado's CFC6 located in Bristol will be our first ‘mini’ Customer Fulfilment Centre and now the senior leadership team is in place, we are ready to start building the team. This is a fantastic opportunity to be involved in a pre-go live environment as we prepare the site for launch, enabling you to influence ways of working and contribute to achieving a positive employee experience by providing visible leadership. 

Team Managers are responsible for managing the performance of a designated Business Unit/area and operating zone within the site. You’ll also be working closely with other support functions including the People Team, Engineering, Facilities and Safety Advisors to achieve site operational targets.

Working as part of a tiered management team, you will be responsible for creating a safe and respectful environment and culture that ensures all workflows run smoothly to deliver maximum client and customer value. You will also be accountable for shaping and delivering an outstanding employee experience for those working in your Business Unit, including training, development and ongoing coaching of Area Coordinators across the site. 

What will you be doing?

Living and breathing our 5 Pillars - Safety, People, Customer Quality, Delivery, Cost - you will provide motivation and drive excellence in all that we do. 

Safety - Demonstrate and lead a positive Health and Safety culture at work, maintaining exceptional Health and Safety standards across the site and operating region.

People - Create and maintain a great environment to attract, on-board and retain the right people as well as lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values. Key people KPIs will be a vital focus, as will developing your people and actively participating in employee engagement initiatives.

Customer and Cost - Utilise Operational Excellence resources to actively improve end to end performance and enhanced customer performance as well as finding practical and simple solutions to complex problems without sacrificing quality or core functionality.  We’ll expect you to provide comprehensive handovers to subsequent managers; presenting operating highlights, risks and opportunities.  You will also lead the pursuit of excellent housekeeping standards and ensure food safety mechanisms are adhered to.

Delivery - Manage, motivate and support your team members within a time-sensitive and demanding operational environment whilst being responsible for the delivery and reporting of specific area KPI metrics.  You’ll also lead in the daily management of pre-shift briefings, labour allocation, chairing meetings, addressing friction points, job allocation and communicating with internal and external suppliers.  You will also communicate effectively with your team to control unexpected events and ensure that the requisite standards of safety, welfare, conduct and process are adhered to

You may also be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

About you

Minimum:

  • Previous management experience in a warehouse or logistics environment
  • Experience and knowledge of best practice Health & Safety ways of working;
  • Strong verbal & written communication and numeracy skills, used to working with & interpreting large volumes of data
  • Passion for dealing with people and focus to achieve employee satisfaction
  • Strong performance management knowledge and practical experience of conducting disciplinary & grievance investigations
  • Working knowledge of computerised warehouse management systems & core operating reporting tools
  • Experience with performance metrics 
  • High levels of PC/Microsoft package literacy 

Preferred (in addition to minimum)

  • Food Safety compliance - knowledge of key elements of food safety standards 
  • Experience of working in a 24/7 productivity conscious operation
  • Mechanical Handling Equipment  - current qualifications / previous experience
  • Previous experience in a continuous improvement environment & demonstrable problem solving skills
  • IOSH accreditation 

What else do you need to know?

You will also be expected to: 

  • Undertake tiered management/personal shopper tasks if the need arises
  • Stand/walk for extended periods 
  • Lift objects weighing up to 30kg (periodically) from the floor to shoulder height
  • Wear protective equipment to ensure requisite standards of health and safety are maintained
  • Train to use Mechanical Handling Equipment
  • Work in environments ranging in temperature from 30℃ to -30℃
  • Support other sites from time to time to support the needs of the business 
  • Follow a shift pattern working any 4 out of 7 shifts (including weekends) in an operational 24/7 environment.  Shifts are 12 hours in length and your start time will vary depending on the area in which you are working

Please note: During site setup and whilst we are in a pre go-live environment, you will be required to work days.

Salary:

We are currently offering a very competitive salary for this role which is from £31,000 - £35,000 per annum, inclusive of a night shift premium. This is dependent on previous skills and experience.

What will I get in return?

  • Competitive salary and benefits including Free Shares and Life Assurance
  • 15% off your Ocado shopping
  • Onsite subsidised café and company shop offering discounts of up to 70% on groceries from leading brands and major retailers
  • Private Healthcare
  • National discounts including Vodafone, Merlin Attractions, Enterprise Car Hire and many more  
  • Enhanced Pension scheme - matching up to 7% of your contributions
  • Employee Assistance Programme  

Equal Opportunity Employer

Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.

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