Who we are:

Observe.AI is a rapidly growing, well-funded startup building a Voice AI platform for customer contact centers. Founded in May 2017, headquartered in San Francisco and backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures we already work with the largest customer contact centers in the world and are lucky to count Fortune 500 companies as our customers. Our revenue has been doubling every quarter and as we get ready to scale we are searching for top talent to join our dedicated team and to help us make the most of this tremendous opportunity.

 What we are up to:

  • Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y
  • Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria
  • Implementing a seamless user experience that enables call center agents to provide great customer experiences
  • Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions

Who are you?

  • Driven and entrepreneurial
  • Passionate for SaaS
  • Looking to make a tangible difference and positive impact in an early stage startup
  • Interested in using concepts and tools bundled under the larger AI construct such as NLP, machine learning and deep learning to make complex problems easier to solve for the user
  • User centric and know how to state problems from the user perspective
  • Want to enable business problems to be solved with leading edge technology and an intuitive user experience

Responsibilities:

  • Work in San Francisco alongside Sales as the technical bridge between our Sales Representatives and their prospects
  • Responsible for all technical, solution, and competitive aspects of the Observe.AI sales cycle
  • Take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone
  • Discuss in detail security as it relates to enterprise application deployment and IP telephony and regulatory requirements 
  • Responsible for creation of Business Requirements Documentation and requirements handover to Customer Success team
  • Responsible for development and delivery of on-site and virtual product demonstrations
  • Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
  • Responsible for scoping, managing and executing customer pilots and POCs
  • Communicate and collaborate with customers and partners to understand their business needs and provide solutions to meet their specific requirements.
  • Responsible for working with the sales team to answer technical questions and completing technical RFI/RFP requirements and mapping said requirements to the software solution
  • Must be willing to travel (25%+)

Qualifications:

  • 3 to 5+ years of Mid-Market or Enterprise experience in one or more of the following areas:
    • Software specific Solutions Engineering
    • Consulting experience in the environment of Voice, Quality Assurance, CRM, hosted contact center, VoIP/Telecommunications company or similar technology in another software environment
  • Must be successful selling to Enterprise and Mid-Market executives, and convincing C-level and director level executives of the technical merits of the software solution
  • B.S. Computer Science, Software Engineering or equivalent work experience
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Must be willing to work in a fast-paced startup environment
  • Superior presentation skills
  • Proficiency in using hosted contact center applications would be a distinct advantage
  • High level knowledge in web / scripting technologies, such as HTML, CSS, JavaScript, SaaS applications, API’s, and / or Amazon Web Services Infrastructure
  • High level knowledge of IT security, encryption, hashing, HTTPS/TLS, data retention
  • Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
  • In-depth knowledge of Customer Service Software, Data Warehousing, Business Intelligence, SIP, or Artificial Intelligence is a plus

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