OANDA is hiring for its business operations (BizOps) team. The BizOps team works with internal and external clients to support OANDA’s global FX and CFD brokerage. As a member of this 24/5½ team, you will be responsible for:

  • Level 2 support, resolving technology and execution cases escalated from Level 1 client support teams
  • Global incident management, running firm-wide incident response & coordination, from discovery/triage through to fix/release
  • Configuration, change impact analysis and platform configuration for OANDA’s various platforms
  • FIX API onboarding & support, helping clients integrate, successfully conformance test, and run in production on OANDA’s FIX API
  • Documentation, writing internal and client-facing procedures and technical documentation for support & platform usage



  • Experience and proficiency working with a retail aggregation platform configuration (oneZero, PrimeXM, Integral) for 2 or more years is required
  • Proficiency working with MetaTrader 4 or MetaTrader 5 configuration & administration is required
  • Experience in a client-facing role—such as support or account management— for 3 or more years within the financial services industry is required
  • Experience writing documentation for procedures or systems is required
  • Experience supporting APIs such as FIX and REST is required
  • Proficiency working with small to medium-sized sets of data in Microsoft Excel is required
  • Proficiency working with support case management systems, such as Salesforce, Zendesk, or MS Dynamics is required
  • Experience working directly with liquidity providers and data vendors is beneficial
  • Proficiency working with issue-tracking and documentation suites such as JIRA/Confluence, or TFS/SharePoint is beneficial
  • Knowledge of data-driven programming using SQL, Python, R, etc. is beneficial


OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. 

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